MARGARITA GONZALES

**** ***** ***., ** ****, Texas 79930 adt7zb@r.postjobfree.com 915-***-****

Career Profile

Results-driven and motivated professional with a diverse skillset and a background in administration. Eager to offer my skills to a challenging role with a growing organization. Skilled in working cross-functionally to achieve work productivity and provide complete customer satisfaction.

CORE PROFICIENCIES

• Excellent Organizational Skills

• Strong Customer Relations Skills

• Computer Proficiency

• Planning & Organization

• Customer Satisfaction

• Data Entry

• Cross-Functional Communication

• Telephone Answering

• Filing, Record keeping

• EDUCATION & TRAINING

Austin High School, High School Diploma

El Paso Community College, El Paso, TX

Applied Science

Professional Experience

ADP/Customer Service Associate, El Paso, Tx October 2022

• Benefits enrollment Specialist

• Assisted customers with their enrollment for benefits

• De-escalate situation involving dissatisfied customers

• Take customer calls and provide accurate, satisfactory answers to their questions and concerns

EPISD/Secretary to Principal, El Paso, TX / 2020-2022

• Reports to school Principal or assistant principal

• Provides secretarial service to two or more administrative superiors

• Instructs and coordinated one or more clerks in lower level jobs

• Maintains confidentiality

• Take minutes at meetings

• Prepares, posts and maintains payroll and related records

• Process payroll, timecards and absence certification

• Responsible for weekly time sheets, scheduling time and all computer entry

• Process and maintain financial records at school campus

• Maintains accuracy for department filing, memos, letters and weekly calendars

• Assist in preparing budget and monitors all accounts

• Assist with customer service

REDCATS, USA/ El Paso, TX, 2007-2008

• Take customer calls and provide accurate, satisfactory answers to their questions and concerns

• De-escalate situation involving dissatisfied customers

• Take customer orders, provide information updates about billing, shipping and other account items.

EPISD/ PEIMS Clerk, El Paso, TX / 1996 - 2020

• Coordinate school registration schedules and procedures

• Register new student by verifying, recording, and inputting required information according to district regulations

• Maintain and update Cumulative records for students

• Process the transfer, withdrawals for student in the Teams system

• Maintain and update all student record and PEIMS as required by TEA

• Maintain accurate computer attendance accounting records for auditing purposes

• Assigns homerooms and balance class loads placing all students in appropriate grade levels

• Ensure accurate information concerning discipline actions are completed and proper documentation is kept for audit purpose

• Coordinated compilation of information for Federal Connected Student for the delivery of forms to Pupil Services

• Performs computer operations as outlined by TIS, such as printing progress reports and report cards for each grading period

• Monitors and updates student’s demographic information

• Backup to Secretary to the Principal with data entry of requisitions, employees time clock verification, substitute verification

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