Customer Service Barista
Resume:
Liliana J Borawski
Houston, TX 7784
***********@*****.***
SKILLS
- Team leading
- Computer skills
- Teaching
- Detail oriented
- Customer service
- Strong communication
- Receptive and Adaptive
- CRM software knowledge
EXPERIENCE
Starbucks Coffee Company, Dallas/Houston - Barista/SSV/BT
August 2020 - PRESENT
●Crafted handmade beverages while maintaining standard and speed
●Ensured the customer had a meaningful experience with each handoff
●Cultivated a positive environment for customers and coworkers
●Created regular customers with exceptional service and quality
●Opened the store within 30 minutes preforming a store walk, till, supply count and checking electric products to verify functionality
● With downtime maintained exceptional cleanliness of the store
●Ran “clean plays” every sunday afternoon to deepcelan missed spots in the store
●Tuesdays dropped tips and distributed tips to workers on a hourly rate varying by tip amount each week
●Warmed food to standard ensuring presentation and quality was up to company standards
●Memorized all recipes, fluid ounces, designated food bags, POS system malfunction fixes, Mastriena 1 bar system, LATTE customer service model
●From nov2020-aug2022 had only 4 paid days to train baristas from aug2022 on was given 2 weeks to train baristas
●Found coverage for callouts
The Coffee Barr, Houston - Barista
July 2021 - January 2022
●Opened and closed store
●Self starter business, able to build connections with local businesses to promote sales
●Crafted hand pulled espresso beverages
●Facilitated deals with local bean suppliers, researched food sources
●Maintained cleanliness throughout the cafe and back line
Chilis, Dallas/Houston - TO-GO/Server
January 2018 - August 2020
●Ran togo operations by myself during covid
●Packaged food, sides, sauces, silverware, alc beverages for togo
●Received orders over the phone through mobile, doordash and walkin
●Prepped sauces, soups, salads for togo operations and in store sales
●Communicated with chefs and managers throughout the shift
Houston Disaster Releif, Houston - Social worker/Volunteer
September 2017 - October 2018
●Collected personal housing information on people requesting rebuild assistance after hurricane harvey
●Demo and reconstruction of homes affected by flooding and hurricane damage
●Traveled around houston collecting information and translating that information back to HRD to designate help and financial assistance to families and homes in need
EDUCATION
Elite EMS Academy, Dallas - Licensing
July 2020 - October 2020
Enrolled in the Elite EMS academy, attended classed biweekly in person took quizzes online. Learned basic EMS skills
Lone Star College System, Location - Some college
August 2019 - June 2020
Completed some college while in Highschool using Dual Credit system. Associate major in Biochemistry. GPA 3.2
Cypress lakes highschool, Location - Diploma
August 2016 - June 2020
STEM study. GPA 3.4
AWARDS
SBUX: Partner of the quarter, Coffee Master
Chilis: Essential Worker pay bonus
CYlakes: Honor roll, Spoken Word Achievement, cum laude
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