Technology Specialist Technical Support

JONATHAN JULION Chicago, IL 779-***-**** adt7yn@r.postjobfree.com

TECHNICAL SKILLS

Operating Systems Knowledge: iOS, Android, Window 8 and 10, macOS, and Linux

Programming Languages: HTML, CSS, Java, JavaScript, Python, Swift

Software Knowledge: Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Access, SharePoint, OneNote, Teams, Zoom, Zoho Meeting, Webex, Gmail, Google Drive, Google Docs, Google Sheets, Google Hangouts, Google Slides, Google Meet, Google Calendar, and DocuSign

EDUCATION

Roosevelt University Chicago, IL

Bachelor of Arts – Philosophy Graduated December 2021

Achieved Dean’s List each semester

Grade Point Average: 3.6/4.0

REVELANT COURSEWORK

Fundamentals of Programming, Java Object Oriented Programming I, Web Development, Database Management, Mobile Application Development and Computer Information Processing

Roosevelt University – Information Technology Specialist Jan 2019 – December 2021

Interacted with students in a welcoming and professional manner through personal, face-to-face, email, or telephone correspondence.

Coordinated with the management and purchased and distributed PC hardware to employees

Troubleshooted employee’s Macintosh and Windows PC hardware issues and boosted efficiency and accuracy.

Managed the communications between vendors and staff related to system down time due to maintenance or system failures.

Interacted with internal staff and vendors to resolved customer issues/inquiries, provided feedback, and closed the loop.

Aon - Information Technology Apprentice Jan 2017 – December 2019

Installed, configured, and supported workstation software, hardware, printers, and phones.

Analyzed staff needs, identified vulnerabilities, and boosted efficiency and accuracy.

Executed systems and network designed, documented, implementated, tested, and administred, and ensured components meet business needs and worked together seamlessly and implemented applications and software upgraded and troubleshooted any performance issues.

Trained employees in using software and hardware and provided technical support when needed.

Experienced managing and administered SharePoint sites, specifically, site maneuvered, user maneuvered, created automation workflow, and managed document libraries.

HIGHLIGHTS OF QUALIFICATIONS

Strong organizational and planning skills.

Proven record for maintaining schedules; never missed a deadline.

Ability to communicate and motivate team members to enhance strategic goals.

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