Mr. Niels W. Pemberton

***** ***** ***** ****** ******** 20190-4281 adt7xc@r.postjobfree.com

703-***-****

Objective: A position as a Hospitality Clerk for Canon USA in Washington DC.

Relevant Skills and Experience:

Experience in public contact and customer service. Works under pressure.

Excellent telephone and interpersonal skills. An extroverted person.

Excellent verbal and written communication skills. Good attention to details.

Excellent time management, organizational, and follow-up skills.

Computer: E-mail, Microsoft Office, and Windows. Speaks some Spanish.

Openness to continuous learning.

Professional Experience :

Best Crowd Management. Guest Experience Representative. Washington DC. 12/2022 -

•Provides attentive customer service while greeting and interacting with patrons at the Fed EX Field Stadium.( and hopefully Capital One Arena), Provides clear responses to questions regarding the facility and amenities.

•Assists with crowd control.

•Maintains an inviting, clean environment for patrons.

DC United. Guest Experience Representative. Washington DC 03/2019 – 9/2022 (Seasonal).

•Provided customer service while greeting and interacting with patrons at the Audi Field Soccer Stadium. Provided clear responses to questions regarding the facility and amenities. Assisted with crowd control.

George Washington University at Lisner Auditorium. Usher. Washington DC. 11/2015 – 3/2020 (Covid).

Ushered events at the Lisner Auditorium on the GWU Washington DC campus.

George Mason University Center for the Arts Usher. Fairfax VA. 11/2014 - 6/2016.

Ushered events at the George Mason University Center for the Arts and the Harris Theatre at the GMU

Fairfax VA campus.

Washington Nationals. Guest Experience Representative. Washington, DC 02/2009 – Present (Seasonal).

•Provides customer service while greeting and interacting with patrons at the Washington Nationals Baseball Stadium. Provides clear responses to questions regarding the facility and amenities. Assists with crowd control.

•Maintains an inviting, clean environment for patrons.

•“Most Valued Guest Services Team Player” and “Guest Services Team 12 Natitude” award.

•5 years of dedication award.

CA Courtesy Demos Andover MA. Product Demonstrator: 05/2007 to 1/2009.

Demonstrated foods to patrons of Giant Food stores in Northern Virginia.

FH Furr Heating and Air Conditioning at the Fairfax Home Depot in Fairfax VA. 08/2005 to 12/2006.

Lead Generator:

Distributed brochures &gathered leads for free in-home consultations FH Furr, Home Depot and Trane HVAC systems.

Demo Pro Inc. Product Demonstrator: 01/2004 to 08/2005.

Demonstrated foods to the public in stores in Northern Virginia.

Whole Foods Market Arlington VA. Parking Lot Monitor then Cashier’s Assistant 11/2001 to 06/2003.

Monitored the parking lot and store security. (Parking Lot Monitor)

Helped cashiers and patrons with purchases and shopping carts.

Cleaned the entrance and exit to the store.

Returned items unwanted by patrons to shelves.

Follett College Bookstores Georgetown University Washington DC. 08/2001 to 09/2001.

Temporary Bookstore Associate

Obtained returned textbooks from cashiers and re-shelved them due to course number.

Helped patrons get their right books.

Long Home Annandale VA Marketing Assistant: 05/2001 to 08/2001.

Marketed home improvements by distributing flyers to home owners in Reston and Herndon VA.

US Library of Congress Collections Access Loan and Management Division Washington DC. 01/2000 to 04/2001.

Library Technician (Deck Attendant) US Government GS-04:

Retrieved and distributed library books for the Collections Access Loan and Management Division.

Collected, routed, sorted and shelved books used by patrons.

Provided client services using a computer system called the Integrated Library System.

Forwarded book call slips to and from the various reading rooms.

Cleaned up books used and left by patrons in various reading rooms.

Service Source Inc. Alexandria VA Mail Clerk: 09/1993 to 06/2000.

Provided mail service to contracted job sites at the US Environmental Protection Agency and the US Department of Transportation in Washington DC.

Responsible for Collecting sorting, delivering, and picking up all incoming and outgoing regular, and in-house mail to and from various offices of the US Environmental Protection Agency

and the various agencies of the US Department of Transportation.

● X Rayed all incoming mail & received courier mail for bombs at the US Department of Transportation.

Helped prepare mass mailings.

Trained new staff in all mailroom policies and procedures.

Trained as an Assistant Manager.

US Geological Survey Reston VA. Cartographic Assistant (Volunteer for Science): 09/1993 to 08/1993.

Filed geographic, geological, geomagnetic, and topographic maps used by visitors to the USGS’s

Cartographic Information Center.

Monitored use of all maps.

Community Service

United States Marine Corps. Marine Barracks Washington 04/2010 to present.

Verbally tells the scores of the baseball game played at Nationals Park to Marines at Marine Barracks Washington.

Verbally told the scores of the soccer game played at Audi Field to Marines at Marine Barracks Washington.

Metrowatch. Washington DC. Public Transportation Advocate (Washington Metropolitan Area Transit Authority)

10/1993 to 05/1998.

Metrowatch: A public transit advocacy and consumer society.

Member of Metrowatch board of directors representing Northern Virginia from October 1994 to May 1998.

Represented Metrowatch at public hearings and meetings about bus service, the environment, highways, land use, passenger train service, proposed transit service, and transit fares.

Coordinated responses to ideas expressed at these hearings and meetings.

Mr. Joshua Silver: former president 301-***-****.

Education:

Fairfax County Schools: Event Planning and Management. 6-2018.

George Washington University: Cardio Pulmonary Resuscitation. 2015.

George Washington University: Crowd Control in case of Fire. 2015.

Marine Barracks Washington (Cpl. Frank Ruiz USMC) 22 signs of terrorism. 2015.

Northern Virginia Community College. Arlington VA. AA Legal Assisting 2011

James Madison University. Harrisonburg VA. BA Anthropology 1992.

Fairfax County Schools: Reston VA.. High School Diploma. 1981.

Boy Scouts of America. Troop 1970 .Reston VA. Eagle Scout Flock of 1980.

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