Level Work Customer Service

CURRICULUM VITAE

Of

Adrich L. Smith

RESIDENCE ADDRESS: 1208 Windsail APT I, Essex,

Baltimore, MD 21221

Name : Adrich L. Smith

MARITIAL STATUS : Single

CONTACT INFO : +443*******

E-MAIL ADDRESS : ***********@*****.*** or ***********@*****.***

EDUCATION/CAREER HISTORY

2021 – Present Master in Supply Chain Management

Florida Institute of Technology

2007/2008 B.B.A. Degree (Accounting)

Stella Maris Polytechnic

2006 Certificate in Computer Science

Microsoft, Excel

Stella Maris Polytechnic

2002/2003 High School Diploma & WAEC

J.J. Roberts United Methodist School,

12st Sinkor, Monrovia, Liberia

Job Experience

Medifast

Warehouse Supervisor: December 2022 – Present

Duties/Responsibilities:

•Establishes operational procedures for activities such as verification of incoming customer orders, handling and disposition of materials, and keeping flow rack inventory with an average of 6000 orders per day.

•Ability to motivate others and help to reach the hourly quota according to the set standards for an average of 98% completion rate per hour.

•Process in 100% of all packages by verifying addresses and contents by quantity, style, and condition.

•Follow up on inaccurate, missing, or damaged goods on all outgoing packages daily.

•Make sure documentation meets all levels (State and Federal) of guidelines.

•Schedule deliveries for a smooth operation throughout the day and in a timely manner for delivery.

•Examines outgoing packages/pallets to verify they meet quality specification averaging 5-20 pallets per day.

•Responsible for end of day closeout carriers and tracking info to assigned groups.

•Responsible for bulk inventory management for printed material to be inventoried on a quarterly basis.

•Operate lift truck or uses hand truck to move, convey, or hoist shipments from shipping and receiving platform to storage or work area throughout the day.

•Prepare daily, weekly, monthly reporting of KPI’s for management.

Lead Wave Planner: February 2020 – November 2022

Duties/Responsibilities:

Prioritize work flow throughout the distribution center in order to meet business needs. Aid in wave planning, coordinate orders with customer service, operations and transportation, tracking the progress of waves, releasing work to the floor, and maintaining and open line of communication with the operations management team as well as assist in making and clearly communicating key business decisions.

Develop, analyze, modify and execute the Wave Plan to predetermine ship schedules are met for all customers while maintaining a level work load of activity across all shifts.

Completes the waves in warehouse management system to include fixing wave shortages.

Completing and sending out hourly report and final report.

Prioritize daily schedule and create reports as needed to monitor, track and measure performance at all levels.

Work closely with Transportation Customer Service teams to evaluate truck loads, fill expedite request, and/or change routing.

Works closely with inventory teams to ensure inventory integrity when replacement product is needed to fill order.

Translate projected order forecasts, incoming volume, and work scopes into outbound production plan with a time-phased output driven by customer required date.

Work effectively with both ERP and WMS systems to ensure effective order prioritization.

Calculate order processing lead times based on staffing levels, order mix, VAS requirements, and order required dates.

Measure and monitor capacity.

Resolve rejected orders created through the waving process in a timely manner to ensure orders do not age as a result of the rejection.

Waving territory and international shipments, and assisting with customer documentation and label creation and use of multiple systems (WMS, NAP/ERP, and Agile).

Works to ensure there is no Distribution down-time waiting for wave releases.

Other duties assigned.

XPO Logistic

Wave Planner: March 2018 – January 2020

Duties/Responsibilities:

Analyze wave configuration to maximize efficiency and develop new strategies and rules that improve distribution center flow and performance

Maintain open communication with management and provide information on issues affecting shipping operations

Engage management, operational leadership and production associates to assist in maintaining service levels, quality expectations and productivity

Ensure releasing orders from the warehouse management system to the warehouse is being done properly by the wave planners

Wave work according to a defined shipping window

Any other duties or projects as assigned by management

Create reports and communicate with external and internal business partners

Coty

Pick up or Palletizer: February 2017 – February 2018

Duties/Responsivities:

Place, stack, or transport (goods) on a pallet or pallets.

Operate console that controls palletizing equipment to sort, transfer, and stack on pallets containers of finished products.

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