Customer Service Administrative Assistant

Diana E. Lopez

*************@*****.*** 917-***-**** Queens, NY

Profile:

Over 20 years of customer service highly motivated with a strong work ethic in a fast-paced, high-volume environment while providing high-level customer service. Excel in team and individual work settings, able to prioritize tasks and meet deadlines. Consistently demonstrating talent for quickly learning new tasks and completing assignments while maintaining a high degree of accuracy. Knowledge of clerical procedures as well knowledge of computers and relevant software applications. Bilingual: Spanish/English.

Experience:

EasyFit, Inc., Queens, NY January 2018 - Present

Customer Service/ Office Manager

●Managed all aspects of inquiries on custom orders, fabric selections, products and maneuvering our websites

●Oversaw and resolved customer complaints related to delays in shipment, order mistakes, and lost orders as well development of improved system for following up with unsatisfied customers

●Trained and mentored new employees in proper interaction with potential/recurring customers, products we carry as well knowledgeable on company's websites

●Proposed and implemented more efficient call script to reduce average customer handling time.

●Managed and resolved accounts payable and accounts receivable issues

●Prepared and approved customized quotes for product and services

●Processed incoming orders from system into invoices for assembly, verify orders accuracy and timeliness.

●Managed and oversaw the schedule for shipping outgoing goods in timely manner

Brooklyn Way Hotel, Brooklyn, NY April 2016 - January 2018

Guest Relations Manager

●Managed the greeting of guests at the time of arrivals and departures

●Oversaw lobby operations and hotel amenities, such as Concierge, Housekeeping, Laundry department, Breakfast department,Maintenance and Houseman

●Provided guest assistance as needed during stay

●Handled all guest complaints or concerns, making sure they are resolved to the guest satisfaction

●Analyzed guest feedback on a daily base on TripAdvisor, Expedia, Booking, Member Web

●Monitored a staff of 25-30 people as well scheduling shifts and duties

●Made reservation for future guest

●Registered and processing guest and their assigned rooms

●Handled cash and credit cards payments at the guest arrivals and departure

●Handled petty cash and safe on a daily base

PSK Supermarkets/FOODTOWN, Mt Vernon, NY March 2010 - 2014

Driver –Corporate transportation /Administration

●Pickup and delivery of all company payroll and paychecks.

●Deposits of all company demand deposit revenues, bank withdrawals and petty cash distributions

●Transportation of company merchandise as directed by corporate office

●Office administration, document filing, administrative assistant, answering phones

●Dealt with customers complaints

FOODTOWN, Sunnyside, NY March 1999 - 2010

Book keeper/Scanning Coordinator/Cashier/Customer Relations Manager

●Ability to maintain accountability through proper inventory controls and cash controls. Comparing the sales data with the drawers’ content at the end of shifts. As well as assuring to keep the required minimum in cash drawer at all times.

●Assisted with office clerk duties by working with computers, adding machines, cash register systems, and frequently use the store intercoms to make announcements and to contact various departments.

●Greeted all customers in a professional and respectful manner while answering customer questions, problem solving, and providing detailed information on specific products and weekly sales.

●Responsible for maintaining overall price integrity while conducting weekly price changes, including changing shelf signs, tags, and promotional signs. In addition to verifying prices by scanning merchandise to ensure proper weekly price changes.

●Managed opening and closing procedures of the store; accurately handling daily transactions by scanning customers’ purchases and bagging while having in- depth knowledge of various payment modes and customer identification procedures.

Education:

Plaza College Jackson Heights, NY

Associate in Occupational Studies August 2007

Major: Computer Business Support Specialist

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