It Support System Administrator

Summary

** ***** ****/***** ******* administration experience

Shell scripting (sh/ksh/csh/bash)

Red Hat Linux 6-8

Python 2/3

Solaris 8-9

SuSE Linux 8-11

RedHat Satellite Server

Education

Bachelor of Science, Information Technology - Western International University, Phoenix, AZ 2011

Master of Science, Cybersecurity – Southern New Hampshire University, Manchester, NH 2018

Certifications

CompTIA Linux+ 2020

CompTIA Security+ 2021

AWS Certified Cloud Practitioner 2022

Security Clearance

Active Secret

Employment History

Linux Systems Administration Lead, ITility,, LLC, Chantilly, VA 07/2021-Present

Day-to-day run and maintain for 324 RedHat Enterprise Linux 7 and 8 virtual machine (VMware) servers. Built and configured Redhat VM servers. Install and configure SonarQube computer code checking software. Patch servers as required using RedHat satellite. Systems troubleshooting. Worked with Amazon Web Services (AWS) software.

Systems Operations Engineer, Wells Fargo, Inc., Chandler, AZ 05/2014-06/2021

Day-to-day run and maintain operations for 16,000+ Linux servers including physical servers (Dell/HP) and virtual servers (VMware). Handle trouble tickets to meet existing SLAs. Investigate system anomalies for root cause analysis. Experience replacing shell scripts with Python programs. Some Ansible experience. Some Splunk experience.

System Administrator Advisor, Dell Services, Phoenix, AZ 04/2013-05/2014

Day-to-day run and maintain operations for 500+ UNIX and Linux at Dignity Health. Trouble tickets to meet existing SLAs. Build and deploy services for new servers and decommissioning services for servers. Created and reviewed Standing Operating Procedure documents for operations for the UNIX group. Conduct hardware and software refresh of servers. Create, modify, and delete user accounts. Analyzed system anomalies for root cause analysis. Assisted with AIX systems administration.

Technical Advisor, Midrange, CVS Caremark, Scottsdale, AZ 01/2013-03/2013

Assisted with migration of AIX and WindowsNT Tivoli Storage Manager clients from EMC Disk Library and StorageTek SL-8500 Tape Library platforms. Modified dsm.opt files. Conducted post-migration backups to verify success. Analyzed missed and failed backups to determine cause.

UNIX/Linux Systems Administrator, Wells Fargo, Chandler, AZ 11/2011-12/2012

Systems administration support for Dell, Sun Microsystems, and HP. Resolve customer trouble ticket issues. Patch servers, including Solaris zones and Solaris Logical Domains (LDOMs), including firmware. Upgrade OS and applications as needed. Install new software packages as needed. Coordinate hardware repair and replacement with Hewlett-Packard Enterprise Services personnel. Perform root cause analysis of issues, including proactive measures to prevent future occurrences. Build Solaris and RHEL servers using kickstart and jumpstart. User account administration.

UNIX/Linux Systems Administrator, Computer Sciences Corporation, Scottsdale, AZ 11/2010-10/2011

IT support to General Dynamics Advanced Information Systems. Install operating systems, patch servers. Create/modify/delete user accounts and groups via Centrify. Deploy Centrify on RHEL and Solaris servers and workstations. Resolve customer trouble ticket issues. Create Requests for Change for scheduled and emergency maintenance issues. Rack, stack, and cable servers and other equipment.

Operating Systems Engineer, Wells Fargo, Chandler, AZ 01/2010-11/2010

System build support. Install operating systems, resolve build issues, patch servers, audit builds for compliance with established criteria.

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