Administrative Assistant Relations Specialist

Latoya Neal

**** ****** ****** *****, *****, NY *0453

Cell 917-***-**** ************@*****.***

Professional Summary

Management professional versed in all aspects of operations management, from scheduling to production. Possesses exceptional communication, organizational and presentation capabilities. Highly e ective professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Skills

● Able to work well under pressure

● Able to execute tasks with a great amount

of detail

● Persuasive communication style

● Customer relations specialist

● Proactive minder

● Team leader

● uality assurance and control

● Organized

Work History

11/2020 to Present Human Resource Supervisor

Shleppers Moving & Storage

● Hiring, Recruiting, On-boarding, Employees’ records, Manuals, Bene ts, Workers’ comp and UI, Disciplinary actions, compliance and labor laws and regulations. 03/2018 to 11/2020 Dispatch Supervisor

Shleppers Moving & Storage

● Meet and dispatch the moving teams in the morning

● Communicate with the moving teams throughout day and provide support and solutions to any problems that might arise

● Meet with the moving teams upon their return and ensure the trucks are ready for the following day

● Ensure communication to ful ll customer re uests and to x any problems as they arise

● Working closely with the customers to schedule pick ups and deliveries

● Coordinate among the Dispatch, Sales, and Storage Departments

● Ensuring Customers have no Storage balances before deliveries

● Report to eet manager any technical issue with the trucks for immediate repairs

● Arrange all contracts to be delivered to accounting team in order 04/2014 to 09/2016 Administrative Assistant

Q's Moving Corp. -149-1614th Ave Whitestone, NY 11357

● Inspected trucks for cleanliness and materials at the beginning and end of each day.

● Planned and coordinated logistics and materials for board meetings, committee meetings and sta events.

●, Ordered and distributed o ce supplies while adhering to a xed o ce budget.

● Obtained Insurance Certi cates

● Answerved and managed incoming and outgoing calls while recording accurate messages.

● Organized schedules on a daily basis.

● Assigned speci c moves to speci c crews based on skill re uirements.

● Dispatched crews giving direct instruction to ensure each job goes smoothly.

● Stayed in constant contact with both crew and customer to solve any issues throughout

● each move.

● Prepared all paperwork necessary for each move.

03/12010 to 07/2014 Dispatch/ Operations Manager

A2B Moving - 1250 Rev. James Polite Bronx, NY 10459 suite 2

● Prepared vendor invoices and processed incoming payments.

● Coordinated special projects and managed schedules.

● Sourced vendors for special project needs and negotiated contracts.

● Received, screened and routed incoming calls.

● Completed bi-weekly payroll for 25 employees.

● Dispatched crews

● Maintained 100% accuracy in calculating discounts, interest and commissions.

● Posted receipts to appropriate general ledger accounts.

● Monitored payments due from clients and promptly contacted clients with past due

● payments.

● Researched and resolved accounts payable discrepancies. Education

2008 GED:

Marie Smith Urban Street Academy -2900 Exterior St Bronx, NY Coursework included Business Math, Business English, MS Word, Power Point, Excel and Job related social skills.

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