Service Representative Customer

Sheila Smith Allen

***********@***.*** 901-***-****

SUMMARY To secure a permanent position with a prominent company, where I can utilize my computer, customer service and technical skills.

EXPERIENCE

City of Memphis – Retirement Engagement Memphis, TN August 2022 – Present

• Research employee benefits and health and safety practices, recommend changes or modifications to existing policies

• Work successfully with diverse group of co-workers to accomplish goals and address issues related to our services

• Assist with retirement events, planning, and strategic engagement of retirees Liberty Shields Security – Security Officer Memphis, TN January 2022 – August 2022

• Monitor surveillance equipment and perform building inspections

• Ensure employees clear through metal detector and secure the property and personnel

• Guard entry points and verify visitors

Visionary Daycare – Cook-Prep Memphis, TN June 2021 – June 2022

• Prepared and served lunch and afternoon snacks for all classrooms in a timely manner

• Maintained a clean and organized kitchen and all food storage areas

• Completed special orders according to dietary needs Kelly Educational Services – Substitute Teacher Memphis, TN August 2018 – July 2019

• Supported the Shelby County School district in keeping the classrooms operational

• Executed lesson plans left by the faculty/teacher

• Maintained a safe and conducive environment for children K-12 to learn Continental Traffic Logistics – Billing and Audit Clerk Memphis, TN January 2014 – July 2018

• Reviewed, analyzed, and audited freight bills to determine rate discounts, ancillary and performance metrics

• Batched and organized invoices according to various freight customers

• Managed daily billing reports by revising product codes to reflect required updates FEDEX – Customer Service Representative Memphis, TN February 1983 – December 2014

• Communicated extensively with customers to ensure customer satisfaction

• Organized records of customer interaction and transactions

• Created a reference tool that reduced the research and solution time of future complaints EDUCATION

Personal & Professional Development – Landmark Education New York, NY Graduated: Fall 2015

Diploma – Carver High School Memphis, TN

Graduated: May 1981

LEADERSHIP EXPERIENCE

MEMPHIS GROWN, NON-PROFIT – Memphis, TN February 2014 – August 2014

• Supported the creator with day of executions in producing an event for 100+ consumers

• Facilitated the delivery of food for the conference

• Ensured all team members were well fed as the Craft Services Team Lead SKILLS

• Microsoft Office

• Cash Reporting

• Government Filing

• Extraordinary Customer Service

REFERENCES AVAILABLE UPON REQUEST

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