Customer Service Data Entry
Resume:
Hope Pennington
job history
Lufkin, TX *****
************@*****.***
I am a 33 year old, currently attending a university online to obtain my bachelor degree. I have been in college for over 2 years now. I will be graduating in 2021 fall .I would also like to add that i am studying criminal justice and law. I am seeking part or full time with various work histories in the past. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Clerk/Receptionist
adas pack and ship - Groveton, TX
February 2017 to March 2020
General office duties
Janitor
Woodcreek outreach - Groveton, TX
July 2017 to September 2017
Clean up building and buff and waz
Team Member
McDonald's - Trinity, TX
August 2013 to February 2015
Cashier, stock, clean light duty, customer accommodation, count till Sales Associate
Dollar General - Groveton, TX
June 2012 to April 2014
Cash register, stock, clean, customer service, customer assistance, count till at the end of shift CNA - Certified Nursing Assistant
Avalon Health Care Group - Trinity, TX
January 2009 to April 2013
Assistance with elderly residents with daily needs and strenuous and repetitive contact Education
None in Criminal justice
University of Phoenix-Online Campus - Phoenix, AZ
April 2017 to Present
High school diploma
Groveton high school
Skills
• Data Entry (4 years)
• Filing (Less than 1 year)
• Disbursement (2 years)
• Copier
• General Office
• Mail Clerk
• Canon
• Scan (3 years)
• Scanning
• Xerox
• Custodial Experience
• Floor Care
• Administrative Experience
• Microsoft Outlook
• Cleaning Experience
• Office Management
• Computer Operation
• Microsoft Excel
• Microsoft Word
• Recruiting
• Proofreading
• Negotiation
• Customer Service
• Typing
• CRM Software
• Salesforce
• Account Management
• Cold Calling
• Clerical Experience
• Merchandising
• Sales
• Training & development
• Word processing
• English
• Microsoft Office
• Buffing
• Commercial Cleaning
• Presentation Skills
• Management
Certifications and Licenses
driver's license
Food Handler Certification
Assessments
Recruiting — Completed
November 2019
Managing the candidate sourcing and selection process Full results: Completed
Customer Service — Completed
March 2020
Identifying and resolving common customer issues
Full results: Completed
Social Media — Completed
March 2020
Creating content, communicating online, and building a brand's reputation. Full results: Completed
Marketing — Completed
March 2020
Understanding a target audience and how to best communicate with them Full results: Completed
Sales: Influence & Negotiation — Completed
November 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Call Center Customer Service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: Completed
Filing & Organization — Completed
November 2019
Arranging and managing information or materials using a set of rules. Full results: Completed
Teamwork: Interpersonal Skills — Completed
November 2019
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Completed
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
CRM Skills with Salesforce — Completed
November 2019
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Work Style: Reliability — Completed
November 2019
Tendency to be dependable and come to work
Full results: Completed
Sales Skills: Influence & Negotiation — Proficient November 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Area Sales Representative — Proficient
November 2019
Assesses personality traits that are important for sales roles. Full results: Proficient
Numerical Reasoning Skills — Completed
November 2019
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Completed
Customer Service Fit — Familiar
September 2019
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Logic & Critical Thinking — Completed
July 2019
Using logic to solve problems.
Full results: Completed
Nursing Aide Skills — Completed
June 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Completed
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer Service — Familiar
May 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer Focus & Orientation — Familiar
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Work Style: Reliability — Completed
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Completed
Data Entry — Highly Proficient
May 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient
Merchandise & Supply Storage Skills — Completed
March 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Completed
Proofreading — Completed
March 2019
Proofreading written texts.
Full results: Completed
Recruiting — Completed
November 2019
Managing the candidate sourcing and selection process Full results: Completed
Customer Focus & Orientation — Highly Proficient
April 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Willing to learn .hard worker and reliable . People oriented customer service experience, computer and phone literature . Team work if needed
Contact this candidate