Hope Pennington

job history

Lufkin, TX *****

adt7sp@r.postjobfree.com

+1-936-***-****

I am a 33 year old, currently attending a university online to obtain my bachelor degree. I have been in college for over 2 years now. I will be graduating in 2021 fall .I would also like to add that i am studying criminal justice and law. I am seeking part or full time with various work histories in the past. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Clerk/Receptionist

adas pack and ship - Groveton, TX

February 2017 to March 2020

General office duties

Janitor

Woodcreek outreach - Groveton, TX

July 2017 to September 2017

Clean up building and buff and waz

Team Member

McDonald's - Trinity, TX

August 2013 to February 2015

Cashier, stock, clean light duty, customer accommodation, count till Sales Associate

Dollar General - Groveton, TX

June 2012 to April 2014

Cash register, stock, clean, customer service, customer assistance, count till at the end of shift CNA - Certified Nursing Assistant

Avalon Health Care Group - Trinity, TX

January 2009 to April 2013

Assistance with elderly residents with daily needs and strenuous and repetitive contact Education

None in Criminal justice

University of Phoenix-Online Campus - Phoenix, AZ

April 2017 to Present

High school diploma

Groveton high school

Skills

• Data Entry (4 years)

• Filing (Less than 1 year)

• Disbursement (2 years)

• Copier

• General Office

• Mail Clerk

• Canon

• Scan (3 years)

• Scanning

• Xerox

• Custodial Experience

• Floor Care

• Administrative Experience

• Microsoft Outlook

• Cleaning Experience

• Office Management

• Computer Operation

• Microsoft Excel

• Microsoft Word

• Recruiting

• Proofreading

• Negotiation

• Customer Service

• Typing

• CRM Software

• Salesforce

• Account Management

• Cold Calling

• Clerical Experience

• Merchandising

• Sales

• Training & development

• Word processing

• English

• Microsoft Office

• Buffing

• Commercial Cleaning

• Presentation Skills

• Management

Certifications and Licenses

driver's license

Food Handler Certification

Assessments

Recruiting — Completed

November 2019

Managing the candidate sourcing and selection process Full results: Completed

Customer Service — Completed

March 2020

Identifying and resolving common customer issues

Full results: Completed

Social Media — Completed

March 2020

Creating content, communicating online, and building a brand's reputation. Full results: Completed

Marketing — Completed

March 2020

Understanding a target audience and how to best communicate with them Full results: Completed

Sales: Influence & Negotiation — Completed

November 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Call Center Customer Service — Completed

November 2019

Applying customer service skills in a call center setting. Full results: Completed

Filing & Organization — Completed

November 2019

Arranging and managing information or materials using a set of rules. Full results: Completed

Teamwork: Interpersonal Skills — Completed

November 2019

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Completed

Attention to Detail — Completed

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

CRM Skills with Salesforce — Completed

November 2019

Knowledge of Salesforce objects, fields, and processes. Full results: Completed

Work Style: Reliability — Completed

November 2019

Tendency to be dependable and come to work

Full results: Completed

Sales Skills: Influence & Negotiation — Proficient November 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient

Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Proficient

Area Sales Representative — Proficient

November 2019

Assesses personality traits that are important for sales roles. Full results: Proficient

Numerical Reasoning Skills — Completed

November 2019

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.

Full results: Completed

Customer Service Fit — Familiar

September 2019

Assesses personality traits that result in high-quality customer service. Full results: Familiar

Logic & Critical Thinking — Completed

July 2019

Using logic to solve problems.

Full results: Completed

Nursing Aide Skills — Completed

June 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Completed

Attention to Detail — Completed

May 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Service — Familiar

May 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Customer Focus & Orientation — Familiar

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Work Style: Reliability — Completed

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Completed

Data Entry — Highly Proficient

May 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Highly Proficient

Merchandise & Supply Storage Skills — Completed

March 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Completed

Proofreading — Completed

March 2019

Proofreading written texts.

Full results: Completed

Recruiting — Completed

November 2019

Managing the candidate sourcing and selection process Full results: Completed

Customer Focus & Orientation — Highly Proficient

April 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Completed

November 2019

Applying customer service skills in a call center setting. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Willing to learn .hard worker and reliable . People oriented customer service experience, computer and phone literature . Team work if needed

Contact this candidate