Service Representative Customer
Resume:
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Ewa Rosales
© adt7rm@r.postjobfree.com
@ 718. 404. 4468
© 1594 Metropolitan Ave, Apt 3G Bronx,
Ny, 10462
EDUCATION
LEHMAN COLLEGE
(Expected graduation Present)
(an 2023)
BRONX COMMUNITY COLLEGE OF THE
CITY UNIVERSITY OF NEW YORK
(an 2016)
CERTIFICATIONS
Crisis Prevention Institute (CP!) Training
Basic Life Support & Cardiopulmonary
Resuscitation Certification Certificate
Phlebotomy Technician Certificate
Electrocardiogram (EKG) Technician
Certified Nurse Assistant
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PQ
CAREER OBJECTIVE
Adaptable professional with 9.5 years of experience and a proven
knowledge of customer communications, patient relations, and
customer service.
EXPERIENCE
PATIENT CARE ASSOCIATE
NYC Health + Hospitals / Lincoln Medical Center Mar 2016 - 11/1/22
Provides direct patient care, guidance and positive role
modeling.
Assist patients with their personal hygiene, such as
showering and maintaining a clean-living area:
Takes and records measures of the patient's general
physical condition, such as blood pressure, pulse,
temperature, and respiration, to provide daily information.
Observe patients to detect behavior patterns & reports
observations to nursing staff.
Intervenes to restrain violent or potentially violent or suicidal
patients by verbal or physical means as required.
Performs venipuncture and other fluid collection procedures
on patients.
CERTIFIED NURSING ASSISTANT
Union Plaza Care Center Sep 2015 - Feb 2016
Provides for activities of daily living by assisting with serving
meals, feeding patients as necessary and ambulating,
turning, and positioning patient providing fresh water and
nourishment between meals.
Maintained patient dignity and privacy when assisting with
bathing and dressing,
Escorted residents to communal dining area and distributed
meal trays, tracking caloric intake and verifying that
residents ate a full, nutritious meal.
Prevented bedsores in bedridden residents by repositioning
and turning them on a regular basis.
Assisted RNs in monitoring health of residents by accurately
measuring and recording vital signs.
DIRECT CARE WORKER
Community Resource Center Apr 2015 - Feb 2016
Read Aloud
Assists individuals in dressing, bathing, and completing basic
hygiene tasks.
Prepares meals that adhere to special dietary
considerations.
Teaches developmentally disabled adults how to adopt basic
independent living skills.
Administer Medication to patients.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Banana Republic May 2013 - Aug 2015
Welcoming and engaging with customers as they enter the
store,
Assessing customers’ needs and suggesting solutions to
their problems.
Working with cash registers and processing payments.
Setting and attaining sales goals.
Giving customers advice about sales and promotions.
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