Store Manager Customer Service

Maryam Mehdizadeh Baghbani

***-*** ***** **** ****, North Vancouver, BC V7L1T9 • 604-***-**** • ***********@*****.*** EMPLOYMENT HISTORY

Assistant Manager May 2022-now

Suzy’s Inc./Le Chateau, North Vancouver, BC, Canada Manager in Training (MIT) July 2021 – April 2022

Suzy’s Inc./Le Chateau, North Vancouver, BC, Canada Supervisor September 2021 – now

The Shoe Company, North Vancouver, BC, Canada

SKILLS AND EXPERIENCE

Staff:

Organize and distribute the work of staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager

Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions

Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment Marketing:

Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability

Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information

Ensure garment presentation, garment level and visual standards within the department are presented according to the company expectations

Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in the department

Operations:

Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

Responsible for knowledge and completion of cash office operational functions

Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

Customer Service:

Maintaining excellent customer service at the floor, in the fitting room and at the cash desk.

Promptly addressing and resolving customer complaints and issues. EDUCATION HISTORY

M.Sc. Degree in English Teaching 2007

Islamic Azad University. Science and Research Branch, Iran B.Sc. Degree in English Translation 2002

Islamic Azad University, North Tehran Branch, Iran

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