Customer Service Representative
Resume:
Maddie B Wilson
Phone:
Email: **************@*****.***
Objective
My objective is to work for a company that offers me the opportunity to utilize my skills and knowledge to advance my career and to add to the success of the company. Abilities
I am accomplished in written and verbal communications. I thrive in customer service environments and serving others, especially in the form of email and chat. I am a self motivator, a team player and am very dependable. I can multitask easily and troubleshoot problems on customer service phone calls. I have the ability to run and balance cash drawers and transactions. Employment History
Internet Sales Representative
Mabry Auto Group
May 2022 - present day
● Receives inbound leads from customers that are interested in a vehicle, then reaches out in a timely manner via text message, email and phone calls
● Schedules appointments between four locations for those who are interested in selling, trading or purchasing a vehicle
● Answers any questions the customer has about the vehicles they are inquiring about, or redirected the customer to a department they were looking for (ie service department, financing, etc)
● Moved vehicles between four locations when applicable to ensure that a vehicle was in the right place at the right time for an appointment
● Maintained an average appointment and sale count on a whiteboard
● Followed up with customers to sustain positive rapport for a lifetime relationship Sales Executive for Stripe
Sykes, Deland
August 2020 - May 2022
● Received leads on businesses that are interested in Stripe, and researched said businesses to find out what Stripe products would be right for them, then reached out via email
● Recommended products based on their business needs and upsell Stripe’s strengths as a payment provider
● Created opportunities to onboard businesses that create accounts, and provided support for them until they go live
● Utilized spreadsheets to keep track of emails sent, and which product was pitched
● Sent follow up emails to businesses when they didn’t respond after 3 days
● If necessary, scheduled outbound calls to the business to verbally answer any questions they may have had about Stripe and the products
Customer Service Tech Support for Intuit
Sykes, DeLand
September 2019 - October 2020
● Received calls from customers regarding their Intuit product (Enterprise, Payroll, TurboTax, etc)
● Provided assistance in troubleshooting the issue with their product, even if it means staying on the line for hours, until the issue is either fixed or the customer has to go, in which case I reschedule with them
● Appeased heated customers and offers refunds (if applicable/necessary)
● If the customer has been misrouted, I warm transfer them to the correct department and make sure they will be taken care of before disconnecting from the line
● Received surveys from the customer regarding customer satisfaction in my assistance on the call
Customer Service Representative (On Call)
Expert Tek Solutions
April 2019 - August 2019
● Received calls from customers regarding concerns and feedback
● Transferred calls about maintenance issues to technicians
● Scheduled maintenance check-ups for customers
● Appeased heated customers and offers refunds if necessary Sales Associate
Winn Dixie Wine and Spirits
Debary, FL
May 2019 - September 2019
● Maintained a clean, orderly store while working independently
● Unloaded palettes and restocks shelves
● Operated the POS system
● Counted till and arranges drops
● Filled out reports, including closing till reconciliation
● Checked IDs for all purchases necessary
Gate Agent and Check-In Agent
Air Canada, Orlando International Airport (MCO)
Orlando, FL
May 2017 - October 2017
● Prepared routine reports, claims, bills, or orders
● Answered questions from customers and the public about products or services
● Filed and maintained paper or electronic records
● Checked in bags and examined passports and vital documentation
● Escorted unaccompanied minors to and from the gate
● Examined pet documentation
● Assisted operating jet bridge and operating conveyor belt
● Printed flight plan and followed flight procedures
● Assisted at kiosk check-in
● Handed out meal and hotel vouchers in the event of a delay
● Utilized scanner and fax machine
● Reported unattended or lost baggage
● Issued boarding passes to passengers
● Boarded passengers swiftly and accurately
Hostess, To Go Specialist, and Delivery Specialist Olive Garden Italian Restaurant
Altamonte Springs, FL and Clermont, FL
November 2016 - November 2018
● Greeted customers and answered questions about menu items and specials
● Answered phone calls
● Organized floor plan and utilized seating software such as radios with headsets, POS computers, and hosting software
● Took food or drink orders from customers, either via phone or at register
● Relayed customers' specified orders to kitchen staff if necessary
● Managed restaurant seating and reservations
● Bagged food and double checked for accuracy
● Prepared food and drink orders, such as sandwiches, salads, and drinks
● Accepted payments and balance receipts
● Accepted online orders
● Cleaned assigned work areas, dining tables, or serving counters
● Restocked service stations, cabinets, and tables
● Delivered catering to residencies or companies
Cashier
Zaxby’s Chicken and Wings
Orange City, FL
December 2015 - November 2016
● Greeted customers with customary greeting
● Operated POS system
● Answered customer questions and provided information about the menu
● Informed customers of promotions and specials
● Maintained a clean, organized restaurant, including the latrines and mopping the floors
● Counted the money in their register at the beginning and end of each shift Honors & Activities
Won art awards in high school. Belonged to the National Art Honor Society and volunteered for the Early Childhood Education Club. Volunteered for a couple years at the children's ministry day care at GraceLife Church in Deltona, Florida.
References
Colton Sharp
Mabry Auto Group - Manager
Jordan McCray
Senior Coworker and Advisor
Isaiah Whack
Sykes - manager
David Colon
Sykes - manager
Rupert Hawks
Sykes - manager
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