Customer Service Bartender

Colin A. Gordon

*** ******* *****, ***** ****, MI 48386, USA

Telephone (Cell): +1-248-***-****

Email: *********@*****.*********.***

PROFILE

Highly experienced customer relationship manager exceeding corporate required standards in a uniformed business environment. Has extensive experience in finance and cash consolidation, enhancing customer relationship through face to face interaction, and process improvement in customer orientated organizations.

Customer satisfaction orientated approach in highly demanding service industries. Proven to be able to satisfy the most demanding of customer requirements beyond that requested, with a pleasant disposition resulting in a 9% increase in return business.

Strong communicator who overcomes cultural and language barriers to achieve results. Builds partnerships with internal and external stakeholders. Excellent trainer of individuals or large groups.

Combines strong managerial methodologies knowledge with proven team leadership skills, underpinned by a commitment to customers and an understanding of project methodologies.

Able to communicate eloquently in English at all levels from senior management to the most junior individuals, able to explain clearly complex and multi-step processes.

Selected Achievements

Achieved savings of 7% in each business location across multiple business entities through improved back-of-house processes and standardization.

Also reduced wastage ratios through improved processes.

Managed multiple teams with varying levels of responsibility, from the bar through to the entire business, taking care of all staff, ordering and required procedures.

Influenced significant aspects of day-to-day activities in many business locations through direct input on customer demand items with high rate of return on investment.

Consistently delivered projects to improve and implement new customer demand items, working through the full project lifecycle:

Gathered user requests and assessed viability and scale of projects.

Defined project budgets and resource requirements.

Formed and led teams of up to 5 to develop, test and implement system improvements.

EDUCATION & QUALIFICATIONS

BA in Business Administration, Davenport University, Holland, MI 2008-2010

Six Sigma Project Management, Davenport University, Holland, MI 2009

Associates in Economics, Detroit Mercy University, Detroit, MI 2000-2003

Skills Summary

Project Management: Requirements gathering and documentation, project reporting, budgeting, team formation and leadership, testing, and quality assurance.

Methodologies: Six Sigma

Applications: Microsoft office Suite 2003 & 2007

Platforms: Microsoft Vista, XP, 2000, ME & 95

Employment Experience

Curragh Irish Pub, Holland, MI August 2014 – September 2015

Head Bartender

Lead bartender

Developed daily cleaning schedule for bar area

Handled all cash (utilized Digital Dining)

Buffalo Wild Wings, Holland, MI May 2010 – October 2013

Head Bartender

Lead bartender

Responsible for training staff

Handled all cash (utilized Digital Dining)

Blazers Sports Bar, Holland, MI Apr. 2008 – June 2009

Manager

Managed all restaurant and bar operations

Handled all cash and bookkeeping (utilized Digital Dining)

Created several promotions to generate business (name your own price entrée, etc.)

CityVu Bistro July 2008-Dec. 2008

Bartender

Referred to CityVu by Blazers former GM; requested as temporary help based on solid customer service and bartending reputation

Responsible for weekly inventory and balancing drawer at the end of the shift

Earned reputation for disciplined work habits, excellent customer service, and positive attitude

Created several signature drinks, most of which are still used today

Marinelli’s Italian Restaurant Aug. 2003-Feb. 2008

Server

Learned all operations of the restaurant and bar industry

Established and refined my soft skills and problem solving abilities

Excelled in customer service and earned promotions very quickly

References available upon request

Contact this candidate