Field Service Customer

NINA DUNN

** ********* **. **** ****, NC, ***** 919-***-**** *********@*****.***

EXPERIENCE

April 2013- March 2018

Field Service /Shop Administrator, Gregory Poole Equipment Company

Open/close general population service calls along with twelve weekly contracts.

Technician payroll and expense reports consisting of 72 technicians.

Resolve customer complaints.

GPAX Service Operations-Power user/trainer.

New hire setup.

Office supply purchasing & uniform concerns.

March 2018 - June 2019

Field Service Advisor, Gregory Poole Equipment Company

Assists the Field Service Manager in accepting and coordinating customer inquiries and requests for machines repair/service

Utilizes a Visual format to schedule all repairs by Field Service Technicians providing assignment and direction

Schedule service calls to Field Service Technicians providing direction to minimize needless travel and maximize efficiency

Review monthly the No Activity Work-in Progress report to maintain a minimum of 90% of all F/S work orders within a 10-day window

June 2019- Current

Field Service Supervisor, Gregory Poole Equipment Company

Supervise and dispatch Field Service personnel, ensure adequate quality and profitability.

Prepare and conduct associate performance reviews for direct reports.

Accept and coordinate customer inquiries and requests (phone, walk-in, or mail) for machine repair/service.

Establish job priorities and schedules daily job assignments for each Field Technician. I was a direct report for 14 technicians.

Manage or resolve customer's machine service complaints and problems to the best customer satisfaction level possible.

Provide customer service, pricing quotes and machine service completion and delivery schedule information.

Daily- monitor machine repair schedule and immediately contacts customer with any schedule updates, modifications or whenever any additional repair is needed.

EDUCATION

June 2010

June 2015 -

High School Diploma, Morrisville, NC, Panther Creek High School

Business Management, Raleigh, NC, Wake Technical Community College

SKILLS & ABILITIES

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Gpax

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