Data Entry Customer Service
Resume:
Tasha Shultz
Portland, OR 97206
*************@*****.***
OBJECTIVE
Seeking a challenging and rewarding position with a dynamic fast paced company where I can utilize my warm and friendlypersonality, customer service and multitasking skills, and my experience in many areas of business.
PROFESSIONAL EXPERIENCE
D&R Heating and Air – Tigard, OR
June 2022 – Current
Installation coordinator
Incoming calls, ordered and bought all permits, kept tract, ordered and entered all minor label permit information
Scheduled installations, scheduled all final permit inspections with all customers and cities.
Registered all new equipment with manufacturer for warranty.
HVAC – Milwaukie, OR
Jan 2022 – June 2022
●Handled all incoming phone calls on busy multiline phone with switchboard
●All payables’ data entry on Foundation software
●Scanned and emailed receivable invoices.
●Filing of all office paperwork
Sunglow Inc.- Portland Or
May 2015-Dec2020
Administrative Assistant –
Received and distributed all incoming mail and deliveries
●Handle incoming and outgoing calls on busy multi-line phone system
●Service Titan dispatching software,
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●Proficient with Microsoft and QuickBooks
●Assisted with all payable and receivable data entry, residential and commercial.
●Handled all heat pump reporting to PGE.
●Sales coordinator – scheduled all sales calls, scheduled all new equipment installs. Purchased all permits and scheduled all inspections with the client and the city.
●Registered all new equipment with manufacturer for warranty.
●Handled all minor label purchasing and reporting, residential and commercial.
Sky Heating – Portland, OR
November 2013 - April 2015
Receptionist / Service Dispatch
●Handle incoming and outgoing calls on busy multi-line phone
●Schedule and dispatched all calls for service technicians
●Maintained and expanded all special service plans between Sky Heating and customers
●Enter all service invoices and process all payments
●Enter all payable invoices and credit card receipts
●Data entry of all newly installed equipment for customers into database, entered warranty registration on all new equipment
●Readied all tax rebates/credits for customers
●Scheduled new installs and readied job packets for installers
●Assisted installation manager and service manager in various projects
Meadowbrook Café, Store, and RV Park – Dale, OR
January 2014 – November 2014
Accountant / Park Manager
●Accounts Payable & Receivable
●Store & Restaurant Inventory Management
●Restaurant Server
●Cook
●Grounds Maintenance
Paesano’s Italian Market – Cape Coral, Florida
August 2012 – January 2014
Butcher Shop / Assistant to Store Manager
●Customer Service and sales
●Maintained inventory and prices
●Handled in store advertising for all departments
●Oversaw and inventoried product deliveries
●Inspected and maintained quality of all raw meat products
●Wrapped and labeled all raw meat products
●Served in restaurant when needed
Sand Dollar Roofing, Inc. – Lehigh Acers, Florida
November 2010 – August 2012
Office Manager
●Identified needs and lead business transformation, such as: moved to a fully electronic accounts payable system, switched the company to a more efficient filing system, improved time management of resources, created an electronic database to better track projects, employees, and materials.
●Client Relations – appointments, product research, proposal follow-up, supply management, permitting, scheduling, and billing.
●Human resources – job costing, payroll, staff communication liaison, ensures material and supplies are readily available
●Accounts payable/receivable
●Personal Assistant – handling various personal business duties for the company president
Remote Support, Inc. – Portland, Oregon
January 2000 – August 2010
Head of Accounts Payable ~ January 2007
●Oversaw all incoming payments from customer accounts.
●Monitored accuracy o nof all vendor invoices and responsible for all outgoing payments.
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Special Operations Lead ~ February 2004
●Researched and analyzed potential business opportunities.
●Cross trained as backup support on all positions within the company.
Remote Support Continued
Remote Support, Inc. – Portland, Oregon
January 2000 – August 2010
Marketing Director ~ December 2003
●Identified target vendors and customized marketing campaigns.
●Developed, implemented and maintained successful new marketing programs. Through this experience became a Google Professional and built and maintained an eBay company store.
Marketing Assistant ~ March 2003
●Assisted in deploying direct marketing campaigns with target vendors.
●Order marketing products and assembled promotional material.
Shipping and Receiving Associate ~ January 2002
●Received, validated and logged all incoming shipments from vendors.
●Pulled inventory, packaged and shipped all pending customer orders.
●Built and maintained relationships with international customers.
Accounts Receivable Assistant ~ June 2000
●Handled all accounts receivable data entry including deposits.
●Conducted collection calls and on-going account follow-up.
●Provided back up support for the customer service call center.
Customer Service Representative ~ January 2000
●Assisted customer with sales inquiries and product troubleshooting.
●Constantly preformed above sales, quality and volume expectations.
●Built long term relationships with customers that stayed with me throughout my career with the company.
References Available Upon Request
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