Service Representative Customer
Resume:
Shaleea Roberson
Leesburg, FL *****
**********@*****.***
#readytowork
Willing to relocate to: Leesburg, FL - Clermont, FL - The Villages, FL Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CROSSMARK - Lady Lake, FL
April 2020 to Present
My position as a customer service representative is to help customers on all levels of needing help or having concerns
Server
CRACKER BARREL - Leesburg, FL
March 2009 to March 2020
BOB EVANS RESTAURANT - VILLAGES, FL
TWO JAYS RESTAURANT - VILLAGES, FL
PDQ RESTAURANT - VILLAGES, FL
Serve, offer meal suggestions, customer service, upselling Education
Certification in Administrative Office Specialist
Lake Technical College - Eustis, FL
August 2019 to June 2020
High school diploma
Lake Technical College - Eustis, FL
July 2018 to June 2019
Skills
• Customer Service /Upselling (10+ years)
• Microsoft Office (1 year)
• Sales (7 years)
• Organizational Skills (1 year)
• Serving Experience
• Training Skills
• POS (9 years)
• Employee Orientation
• Guest Services (7 years)
• Customer Service
• Inside Sales
• Negotiation
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Retail sales
• Restaurant experience
• Computer literacy
• Hospitality
• Typing
Awards
Student of the Month
January 2020
National Honors Society
October 2019
Certifications and Licenses
Certified Administrative Office Specialist
June 2020 to Present
Certification in Microsoft Word
June 2020 to Present
Food Handler Certification
Assessments
Attention to Detail — Familiar
October 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Call Center Customer Service — Completed
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Cashier Skills — Completed
October 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Completed
Work Style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Cooking Skills: Basic Food Preparation — Completed November 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Completed
Work Style: Reliability — Familiar
November 2019
Tendency to be dependable and come to work
Full results: Familiar
Proficiency with Microsoft Office: Mail & Calendar (PC) — Familiar July 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar
Sales: Influence & Negotiation — Familiar
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
July 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Sales: Influence & Negotiation — Familiar
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Outside Sales — Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Administrative Support — Completed
July 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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