Data Entry Receptionist
Resume:
Elizabeth Soto
*********.********@*****.***
SUMMARY OF QUALIFICATIONS
I am an outgoing and motivated Receptionist for over 36 years that has a proven record of being customer-service oriented. A team player that is dedicated to building productive relationships in the workplace and is comfortable working in fast-paced environments where my verbal and written communication skills can be utilized. I am also fluently bilingual in English and Spanish. EDUCATION
● Roberts-Walsh Business School – Union, NJ
o Major: Airline & Travel
o Graduated: July 1982
● East Side High School – Newark, NJ
o Graduated: June 1981
PROFESSIONAL EXPERIENCE
● North East Carpenters Health Fund Receptionist May 2007 – Present o Provide telephone support to an estimated 500-800 incoming and outgoing calls daily with an overall customer satisfaction rating of 95% within the last 12 years o Educate members of benefits relating to profit sharing and annuity o Assist members with filling out paperwork regarding vacation, annuity, eligibility, and reciprocal reports
o Responsible for administrative tasks including, but not limited to data entry, archiving files, sending and receiving large amounts of mail, preparing reports, and scheduling meetings
o Process checks for contractors in the Collections Department
● Health Care Payers Coalition Receptionist 1998 – 2007 o Responsible for administrative tasks, greeting clients, and assisting their needs o Utilized a multi-line phone system to direct members to the correct departments o Schedule and coordinate trustee meetings and send out mass emails to all employees o Developed and formatted minutes to meetings with trustees
● Zazzali Zazzali Fagella Nowack Friedman Esquire Receptionist 1988 – 1998 o Coordinated meetings and arbitrations for the Labor Attorney o Maintain reception area in a neat and tidy matter for all employees and clients o Processed outgoing calls to Union Locals, judges, clients NJEA, Labor 472 and more o Facilitated clear communication between clients and employees directing over 100+ calls daily
SKILLS
● Conflict resolution, pleasing personality, adaptability, organization, professionalism
● Multi-Line Phone System
● Fluent in Spanish
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