Dining Server Customer Service
Resume:
M A T T H E W
F I T Z G E R A L D
***************@*****.***
Houston, TX 77065
PROFESSIONAL SUMMARY
Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of team. Works well in fast-paced, high-volume environment.
SKILLS
Customer service POS system operations
Conflict-resolution Transaction processing
Relationship building Staff training
High-volume dining Upselling
EXPERIENCE
Fine Dining Server, Rouxpour, Mar 2022 Current, Houston, TX Provided full tableside service in a busy, upscale restaurant in Houston Up-sold wines, liquors, off-menu items, cocktails and desserts with professional appearance and mannerism.
Maintained clean and sanitary work areas and tables. Anticipated and fulfilled guest needs and requests.Followed proper plate, wine, champagne, etc presentations, and overall fine dining procedures. Provided exceptional upscale and memorable experience for guests Depth knowledge of food ingredients and preparation as well as wine and meal pairing.
Managed multiple tables and guest interactions while delivering a 5-star quality dining experience.
Server Shift Leader, Pappadeaux Seafood Kitchen, Oct 2020 Mar 2022, Houston, TX Maintained safe food handling guidelines for optimal cleanliness, sanitation, and safety.
Served meals to customers and verified accuracy of delivered food against order details.
Learned names and orders of regular customers to promote long-term loyalty. Handled cash and credit card transactions using POS system and maintained accurate drawer count.
Worked with restaurant managers and supervisors to enforce highest standards of service.
Worked with servers throughout employment to continuously improve service delivery and efficiency.
Encouraged new servers to engage with patrons through proactive acknowledgment, MF
May 2015
personable conversation, and quality service.
Trained new servers in memorization methods and accurate recording of food and beverage orders.
Server, Chuy's, Oct 2018 Jul 2019, Houston, TX
• Gained knowledge of all aspects of front and back restaurant procedures.
• Perform well in fast-paced work atmosphere and remained focused on quality work and service.
• Entrusted to handle cashier register operations and large sums of cash.
• Skilled in restaurant open and closing procedures and prepared and stocked for shift changes.
• Showed flexibility and teamwork by often staying over or coming in when short staffed.
• Demonstrated excellent people skills.
• Worked with customers with different attitudes and temperaments. • Assisted upset customers; made efforts to have customers leave the restaurant with a positive attitude.
• Demonstrated how to perform tasks in a timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns. Armor Crewman, US Army, Jun 2015 Sep 2018, Fort Hood, TX Performed regular checks on arms and stockpile to guarantee proper functioning and adherence to safety regulations.
Implemented direct orders and protocols to guarantee team safety and mission integrity.
Monitored communication equipment and transmissions, relaying instructions to appropriate personnel to streamline flow of information. Prepared clear, concise documentation for operational reference, resulting in greater coordination of labor and assignment duties.
Compiled information about enemy combatants, including sizes, activities, and locations.
Utilized downtime to perform routine tasks, preventing service delays. EDUCATION
High School Diploma
Fitzgerald High School Fitzgerald, GA
LANGUAGES
English, Fluent
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