Helpdesk Technician It Support

Kaitlyn August

Spring, NC ***** 910-***-**** ***************@******.***

PROFESSIONAL SUMMARY

Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization. Performance-oriented engineering team member conscientious about methodically testing and optimizing electrical schematics. Prepare highly accurate specifications and instructions for commissioning. Meticulous, resourceful and diligent about supporting sustainable designs.

ACCOMPLISHMENTS

Army Commendation Medal Ribbon

Army Achievement Medal Ribbon

National Defense Service Medal Ribbon

Global War on Terrorism Expeditionary Medal

Senior Parachutist Badge

SKILLS

Strong Interpersonal Communication

Battlefield Signal Support Systems

Customer Interaction

Efficiency Improvement

Defect Correction

Functional Specifications Compliance

Data Reports

Work Orders

Hardware and Software Integration

Information Services

WORK HISTORY

SIGNAL SUPPORT SYSTEMS SPECIALIST 08/2020 to CURRENT

U.S. Army Active Duty Fort Bragg, NC

Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.

Supervised and assisted with battlefield signal support systems and terminal devices.

Wrote and executed information services policies for use by supported organizations.

Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.

Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).

Integrated new devices into managed networks while maintaining assigned security protocols and protections.

Tested signal-level equipment for operational performance within prescribed tolerances.

Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.

Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.

COMPUTER HELPDESK TECHNICIAN 12/2017 to 08/2020

U.S. Army Active Duty Anchorage, AK

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Installed, modified and repaired software and hardware to resolve technical issues.

Documented transactions and support interactions in system for future reference and addition to knowledge base.

Maintained servers and systems to keep networks fully operational during peak periods.

Helped streamline repair processes and update procedures for support action consistency.

Developed and tested new product offerings prior to release to assist development team in bug identification.

COMPUTER HELPDESK TECHNICIAN 09/2013 to 11/2017

U.S. Army Active Duty Fort Bragg, NC

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Installed, modified and repaired software and hardware to resolve technical issues.

Documented transactions and support interactions in system for future reference and addition to knowledge base.

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Configured hardware, devices and software to set up work stations for employees.

Activated accounts for clients interested in new services.

Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

EDUCATION

High School Diploma 05/2012

North Caroline High School, Ridgely, MD

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