Customer Service Representative

Kaleb Knight

937-***-****; adt7fp@r.postjobfree.com

Professional Summary

Seasoned Customer Associate with over 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Skills

Inbound and Outbound Calling

Scheduling

Sales Goals

Guest Services

Cash Handling

Product Knowledge

Customer Complaint Resolution

New Product Information

Quality Management

Team Leadership

Work History

FRONT DESK AGENT 05/2020 to Current

AC Marriot at the Banks – Cincinnati, OH

Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Used internal software to process reservations, check-ins, and check-outs.

Confirmed relevant guest information and payment methods to prevent fraud.

Answered customer telephone calls promptly and appropriately handled needs.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

DEPARTMENT MANAGER 05/2017 to 04/2020

McDonald’s – Dayton, OH

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.

Developed empowering employee culture focused on equipping employees to independently meet customer needs.

FACTORY LINE WORKER 10/2020 to 01/2021

Whirlpool – Greenville, OH

Worked closely with others in team-oriented settings to maintain line productivity.

Kept work area clean, neat, and organized to prevent accidents, mishaps and misplaced tools.

Boxed, labeled, and transported items to support assembly operations.

Conducted quality assurance inspections on finished components and identified issues.

Used established assembly instructions to complete jobs quickly, accurately and with zero errors.

STORE SYSTEM TECH SUPPORT 08/2020 to 10/2020

Luxottica – Mason, OH

Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.

Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.

Maintained excellent attendance record, consistently arriving to work on time.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

ASSOCIATE 11/2015 to 05/2017

McDonald’s – Dayton, OH

Answered customer questions about products and services, helped locate merchandise and promoted key items.

Kept front check out area clean and organized for efficient service.

Processed payments and returns with accuracy and efficiency.

Delivered prompt service to prioritize customer needs.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education History

Kettering Fairmont High School – Kettering, OH High School Diploma

05/2017

References

References available upon request

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