Loan Processor Customer Service
Resume:
NATASHA WILLIAMS
**** ***** ******* *** ** Chicago, IL 60608
*********.*******@*****.***
EXPERIENCE
NOVEMBER 2021 - MARCH 2022
AESOP, CHICAGO,IL - Part Time Retail Consultant
● Host clients in space while explaining product range or offering partner products for purchase. Perform opening and closing tasks including but not limited to cash handling, administrative tasks, and floor maintenance. Facilitate stocktake and regularly perform quality assurance checks. JANUARY 2021 - JUNE 2021
CONDOTEK, FULLY REMOTE - Auditor
● Act as a third party between lenders, homeowners association managers, attorneys, and listing agents. Maintain deadlines, speed, and efficiency while auditing orders. Also, communicate realistic expectations to clients and homeowners. Address client concerns or disappointments with orders. OCTOBER 2020 - JANUARY 2021
TD BANK, FULLY REMOTE- Mortgage Loan Processor 1
● Prepare varying types of mortgage files for underwriting. Work high volume amounts of loans with speed and efficiency. Ensure the loan is in compliance with state and federal mortgage laws. MAY 2019 - AUGUST 2020
GLOSSIER, NEW YORK, NY - Showroom Editor, Back of House Editor
● Over 10 years of customer service and management experience.
● Became a Glossier expert; shared product knowledge and personal testimony while facilitating an experience that was curated to each customer.
April 2018 – October 2018
SMS ASSIST, CHICAGO, IL - Operations Manager
● Identified, researched, and resolved client issues via online system and database. Managed real-time inquiries.
● Supported team members, management, customers, and clients to ensure correct guidelines were followed and met. Resolved or escalated disputes whenever appropriate. JULY 2017 – APRIL 2018
SHIFTGIG, CHICAGO, IL - Community Success Advocate
● Processed onboarding, payroll, order fulfillment, scheduling, and provided general troubleshooting support through ticket system and phone.
● Covered a full spectrum of administrative duties, including: executive support, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, and project/program support.
MAY 2013- MAY 2015 & MAY 2016 – JULY 2017
STARBUCKS, MIAMI, FL & CHICAGO, IL - Reserve Bar Barista
● Part of a small specialized team that made new craft drinks and led the market in creating new concepts for the Flagship store and brand.
● Managed team of 5 employees at the top selling store in the country.
● Created employee schedules, managed back of house administrative tasks, and monthly event calendar.
● Delegated employee tasks, managed breaks, and ensured that individual sales goals were met. MAY 2015 – MAY 2016
MADEWELL, CHICAGO, IL - Stylist, Denim Lead
● Top seller who assisted clients during on-the-spot styling sessions and individual appointments.
● Attended local events, shops, and markets to scout for new vendors to feature during in-store events. EDUCATION
AUGUST 2006 - JANUARY 2008
Bachelor of Science Coursework - Loyola University Chicago, Chicago, IL
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