Service Representative Ios Developer

Cedric Nyagatare

***** ** ***, **** *,Delta• British Columbia•V4C0C7• 778-***-**** • ***************@*****.***• www.linkedin.com/nyagatarecedric

EDUCATION

The University of British Columbia – Vancouver, British Columbia Major: Computer Science and minor in Data science

Riviera Highschool – Kigali, Rwanda January 2015-June 2018 Major: Sciences

TECHNICAL SKILLS

Python, Swift – iOS, R-studio, Adobe creative suite, Microsoft Suite, Pos system& Cash Handling, Zendesk RELEVANT COURSEWORK

Google IT Support Professional Certificate: Encryption Algorithms and Techniques, Debugging and Troubleshooting Google Data Analytics Professional Certificate: Data Analysis, Problem Solving, SQL and Data Visualization Meta iOS Developer Professional Certificate: iOS App Development using swift, GitHub, Version Control and React EMPLOYMENT EXPERIENCE

Apple Customer Support Remote. September 2021 – May 2022

• Built internal processes and content to ensure our customer onboarding and support were continually improving.

• Solved technical questions, with assistance from other team members, including those on topics like plugins, embeds, and API & Zapier integrations.

• Securely handled client data and payment information. Whitman College Digitisation Assistant Walla Walla, WA March 2020 – June 2021

• Scanning and digitization - prepared records for digitization.

• File uploading – performed quality control to ensure documents are scanned correctly with clear images.

• Attention to detail – ensured that documents are correctly typed and scanned and are properly. XPO Logistics Customer Service Representative Vancouver, BC. January 2019– February 2020

• Processed orders, forms, applications, and requests.

• Validated debit accounts to ensure the credibility of payments.

• Provided feedback on efficiency of customer service process.

• Answered phone calls from clients and directed them to the right departments. LEADERSHIP & VOLUNTEER EXPERIENCE

Kigali Public Library Volunteer Kigali, Rwanda Jan 2016 – Nov 2017

• Taught kids of age under 10 years basic coding skills. International Youth Math Competition Ambassador Kigali, Rwanda Jan 2017– Aug 2018

• Introduced and coordinated the math competition in high schools in Rwanda. HONORS & ACTIVITIES

Honours in Computer Science The university of British Columbia November 2022

• Selected among the best performs in the class of 2022. Entrepreneurship Club Riviera High School August 2017

• Served as the president of the Club

Hack for the World award recipient Kigali, Rwanda January 2017

• Designed a website for Kabgayi Eye Hospital.

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