Serafina C Valles

**** **** ******

Camarillo, Ca 93012

805-***-****

adt7ci@r.postjobfree.com

Objective: Detail-focused records management support professional with 15 + years of experience in customer and administrative services seeking position to utilize my knowledge and experience. Skills & Qualifications

Bilingual (English/Spanish) * Proficient in Quickbooks with MS Office Suite knowledge * General life insurance training * Excellent communication skills and phone etiquette with ability to lead and give direction * Positive and professional demeanor * Type 40 WPM * Experience processing payroll document * Collaboration and Problem solving*Big picture thinking

Experience

Jan 2020-Present

County of Ventura/Records Technician Clerk II

Records management support * Data entry * Assisting the public with registrations and voting in voting centers resolving complaints with tact and discretion.

Contributed to the acquisition and training of new employees needed for all voting centers in the county of Ventura June 2013-Dec 2019

KTS Life Services, Oxnard CA-Life Consultant/Personal Assistant

● Served and advised clients with end of life preparations for both ailing parents.

● Worked directly with Insurance companies and producers to direct and manage my clients needs.

● Reviewed and analyzed all pre arrangement contracts for quality control and proper time management.

● Assisted client with the management of two properties.

● Entered and updated information to create and maintain a variety of spreadsheets and documents. February 2010- November 2012

Cottage Animal Hospital, Oxnard CA-Secretary/Lab Technician

● Answered telephones, directed calls, scheduled patients appointments.

● Assisted management with processing of hospital documents, invoices, and billing.

● Obtained prescriptions, accurately dispensed medicines, created labels for proper dosage under doctors direction.

● Processed orders, kept inventory of medicines, and all pet supplies and collaborated with management in the complete functioning of the hospital

Education

September 1993-1997

Ventura College, Ventura CA- General Studies

August 2012 - Women’s Economic Ventures . Ventura CA Business planning and writing course for self employment. Awards

State of CA Life Insurance License- California Insurance Commissioner-#0h02727 Life code and Ethics Certification-California Insurance Commissioner