General Manager, Customer Care

ANTHONY TERRANOVA

** ******** ***. *********, *** York · 716-***-*****

************@*****.***

EXPERIENCE

NOVEMBER 1996 – APRIL 2006

GENERAL MANAGER, APCOA – Airport parking company of america, Buffalo/niagara International airport, Buffalo, New York 14225.

Directed and managed all business activities of local transit authority (NFTA) owned parking and shuttle operations. In my charge of this 24-hour operation were 11 managerial/office staff and 65 union associates.

SEPTEMBER 1990 – NOVEMBER 1996

EXTERIOR MAINTENCE SUPERVISOR, Pyramid company of buffalo,

walden galleria mall, buffalo, new york 14225

Directed general maintenance and upkeep activities of the exterior grounds for the largest shopping mall in New York State. Responsible for overseeing; daily janitorial routines, repairs, seasonal plantings/decorating, landscaping, and snow removal.

EDUCATION

MAY 2019

BS BUSINESS MANAGEMENT AND ECONOMICS,

Empire State College, buffalo, new york 14227

Grade Point Average: 3.88

JANUARY 1991

AAS CRIMINAL JUSTICE,

Erie Community College, Williamsville, new york 14221

Grade Point Average: 3.2

SKILLS

Clean drivers record

Reliable

Team player

Organized

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