Sales Associate Customer Service

LACOSIA AUDRICT

**************@*****.***

**** ***** **** **. ********, GA 30058

*** ***- ****

OBJECTIVES

Dedicated experienced sales and customer service representative is looking for a long-term position, with a growth-oriented company in which I can utilize my skills, and advance within the company. EDUCATION

ART INSTITUTE OF ATLANTA, ATLANTA, GA, BACHELOR OF FINE ARTS/ ARCHITECTURE-INTERIOR DESIGN DEGREE

Dean’s List for three years.

5,000 dollar scholarship, 1st place room renovation contestant winner

Projects display for six consecutive times within four quarters

Team Leader of Projects

EXPERIENCE

T-Mobile, Atlanta, GA (Customer Services Representative) May 2014-August 2014

● Managed homes transaction service (phone, internet and insurance plans or claims)

● Achieved 150%of monthly quota

● Improve sales margin to $178K within three months

● Planning and training to promote employee development; introduce new sales techniques and customer service approaches

● Collection and process of payments and invoice management

● Met strict deadlines and goals for the company and knowing how open and close the store when schedule

●Handle daily clerical task, which include scheduling appointments, running credit checks, answering phones, filling claims and other requested task

Havertys, Snellville, GA (Assistant Manager-Sales Associate) October 2012-July 2013

● Manage team of six in the interior design department

● Identify and assist customers’ needs in aiding the space look and feel of their home

● Extensive product knowledge and utilization of product LACOSIA AUDRICT

● Maintain and organize customer database

● Manage client account database

● Processing claims in which damaged inventory is delivered to the store and customer homes AT&T, Atlanta, GA (Customer Service -Sales Associate) November 2015-current

●Manage customer inquiry calls and complete service orders

● Build Rapport

● Manage client account database

●Resolve customer complaints regarding sales and service

●Strategic planning and developing innovative ways to sell ATT products and services to customers

●Comprehend customer needs and recommend appropriate products and rate plans

●Complete sales order tickets and submit for processing of client-requested transactions AT&T Team Lead Tier One Manager: (September 2018 -September 2021)

●Assisted mangers with new hire getting them accolade to the procedures of being a great customer service rep

RST (Retail Support): (August 2020-April 2021)

●Assisted At&t representatives with problem solving, conflicts, accounts receivable, troubleshoot devices, television, and internet

●Review policies to determined appropriate levels of coverage and assist with approval or denial of claims pertaining to the customer

Retention: (April 2021-present)

● Meeting the daily requirements of saving a customer from cancelling services by promotional offers, credits and additional discounts

SKILLS

Exceptional Customer Service, Excellent follow-up and organizational skills,

15 years of services and sales experience, Ability to work consistently changing and fast paced environment

Strong communication and reading skills

Ability to manage multiple task

Ability to escalate difficult inquiries or problems to managers

Time management abilities

Customer database management

Strategic Planning

Strong problem solver, Production oriented

Microsoft Office: Word, PowerPoint, Excel spreadsheets

Google Docs

Adobe Pro

Zoom, Skype

Contact this candidate