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Knowlton, Sharon M.

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Sharon Knowlton

164 State Route 146 Apt 302 Guilderland Center,New York 12061 + 518. 764-5235

adt7b4@r.postjobfree.com

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SuMMARY of QUALIFICATIONS

10 years of Customer Service working in the health care field and banking

Knowledgeable in application and claim processing

Ability to work in a face past environment and complete tasks as needed

Collaborate with others to provide excellent care and service to dients

PROFESSIONAL EXPERIENCE

ellan Health Services, Albany, NY

2006-Present

jomer Service Representative

Assist Senior Citizens with their questions/concerns regarding prescription drug coverage.

Call Center for New York State EPIC program. Hired as temporary employee; became permanent employee.

Fill out application / renewal forms; explain what is needed for proof of income.

Help with getting emergency coverage, due to having no prescription coverage or lapse in coverage.

Explain letters that were sent out.

Assist in training new employees; assist pharmacists in getting EPIC coverage to go through.

Learning MGP assisting this department with new enrolling and helping with Pharmacy calls.

"y Bank, Albany, NY

2007-2009

ocessor

Process ATM envelopes from branch / checking to ensure branch left money; putting cash ticket first, then checks

facing forward.

Verify imaging Of checks, correct what the system sees ifin error.

Send information back to clients of overages on accounts/shortages.

2000-2006

Initiated calls from Direct Marketing List / internet inquiries to create interest in refinancing refinancing home mortgages.

Aames Home Loan, Poughkeepsie, NY

Offered various options such as paying off debt, shortening term of loan and refinancing current mortgage.

oan Representative

Worked with client from taking application to checking credit reports.

Gathered documents for file, ordered appraisal, set closing date.

AWARDS AND ACCOMPLISHMENTS

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848 AM

3/21/202)

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