Center Representative Administrative Assistant

Candace R. Collier

Work Experience

Administrator Officer

Neighborhood Preservation Division / The City of Kansas City – Kansas City, MO

May 2020 – Present

Supervise & manage Administrative Assistants

Process purchase orders, budget/finances, payroll

Review personnel applicants

Record keeping

LLC registration

Working closely to the operational side of Neighborhood Preservation

Submitting invoices & process assessments

Assist law department with litigations

Order office supplies

Assist Dangerous Buildings section

Contact person for government public records & sunshine request

Notary for Neighborhood Preservation & Dangerous Buildings

Legal Investigator

Neighborhood Preservation Division / The City of Kansas City – Kansas City, MO

November 2015 – May 2020

Investigate & performs extensive research

Determines best method & resource to investigate

Possesses knowledge of skip tracing

Ability to read & interpret court documents & investigative findings

Demonstrates knowledge of municipal ordinances

Code Enforcement Officer

Neighborhood Preservation Division / The City of Kansas City - Kansas City, MO

October 2010 – November 2015

Case management, investigate and enforce regulatory ordinance and city laws.

Develop and coordinate abatement compliance of city contractors.

Testify in housing and circuit court and administrative hearings.

Researches and investigate.

Responds to emergency situations.

Responsible working directly and diligently with Neighborhood Association.

Contact Center Representative II (part-time)

Children's Mercy - Kansas City, MO

September 2012 – May 2020

Greet and provide assistance to patients/families/visitors/area physicians as they access via telephone the CMH triage system.

Assure optimal patient flow. Delegate calls based on priority, nature of call.

Screens incoming calls and transfers as needed.

Gather demographic & financial information.

compliance with applicable federal and state HIPAA regulations and guidelines

Administrative Assistant

Neighborhood Preservation Division / The City of Kansas City -Kansas City, MO

February 2007 - October 2010

Assist in the preparation of various public & administrative reports.

Conduct extensive research.

Respond to emergency situations.

Secretary for the Property Maintenance Appeals board.

Prepare Summons.

Assessing properties for the abatement program.

Function as interim supervisor.

Maintains files and records of a highly confidential nature.

Customer Service Specialist

City Manager’s Office / The City of Kansas City - Kansas City, MO

December 2005 - February 2007

Resolving complaints about city services via telephone/emails/faxes.

Responding to requests general or complex inquiries about city services and programs within city government.

Customer Service Representative

Health Department / The City of Kansas City - Kansas City, MO

February 1996 - December 2005

Clerical support for Communicable Disease Prevention Program/Central Registration/Vital Statistics.

Enter pertinent data in the department's client database.

Registering incoming patients.

Assist customers applying for birth & death certificates in person or via phone and fax.

Submitting claims to medicaid.

Maintains files and records of a highly confidential nature.

compliance with applicable federal and state HIPAA regulations and guidelines

Information Processor

Finance / The City of Kansas City - Kansas City, MO

August 1995 - February 1996

Balanced wage earners and profits of KCMO citizens.

Performed other clerical duties.

Education

Associate of Applied Science / Business Management

Metropolitan Community College of Kansas City

Additional Information

Experience in, call center, administration, Energov, PeopleSoft, analyzing, research, excellent customer services, time management skills. Utilized MS Office, CLEAR Investigation, Gen-Tax, Cerner, Salesforce, Amtelco Infinity Telephone Agent, Web On-Call Paging, Access, Excel, PowerPoint and Word. Strengths are problem-solver, decision-maker, and self-starter.

Additional work experience & references available upon request

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