Customer Service Front Desk

Seemab Saleem

*** ********* ** *********, ** ****2 240-***-**** *********@*******.***

US Citizen (Active Public Trust Clearance)

Professional Summary

● 10+ years of experience in Software Testing (Manual and Automation)

● Worked at various companies needing administrative or receptionist support, such as customer service, scheduling, calendaring, answering phones, mail distribution, greeting customers, travel arrangements, and front office tasks.

● Processed business documentation in a timely manner

● Good knowledge in execution of SQL queries to view a successful transaction and validation of data.

● Worked closely with team members to ensure all broadcasting programs ran smoothly.

● Supervised 6 front office workers with training, scheduling, policies, procedures, and customer service.

● Experienced in Overseeing system performance lifecycle and identifying key metrics for performance improvements.

● Strong communication and interpersonal skills dealing with Clients, Developers, Business Analyst and Management.

● Ability to achieve targets and deliver results in a high-pressure and in a fast-paced environment.

● Gathered expense information and compiled accurate reports with documentation on a regular basis.

Technical Skills

● Project Methodologies: Agile (SCRUM),

Waterfall

● Business Applications: MS Office –

Word, Excel, PowerPoint, Outlook, and MS Share

● Testing Tools: Selenium WebDriver,

TestNG, Cucumber, Eclipse, JMeter,

Postman

● Operating Systems: Windows

NT/2000/XP, Windows 10, and Mac

● Business Modeling Tools: MS Visio,

Lucid Chart, Rational Rose, DIA

● Databases: MS SQL Server, DB2, MS

Access

● Programming Languages: Java, Python

Professional Experience

Front Desk Leadership Jan 2012 to Current

Joy Limousine service Gaithersburg, Frederick, MD.

Responsibilities:

Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

Always supports managers with business documentation and professional demeanor.

Efficiently processes updated client information and payments into database.

Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.

Ability to multitask effectively in a fast-paced environment.

Maintains a friendly, approachable style to always build relationships and work harmoniously with others.

Bilingual in English and Urdu, Hindi, Punjabi.

Technology snapshot: MS Office (including Word, Excel, and PowerPoint), Oracle Calendar, and Internet savvy.

Organizing data

Helping with Billing

Education

Associate degree in Computer Science

Montgomery College

Certification

Scrum Master.

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