Skills

Collaboration

Adaptability

Strong Work Ethic

Reliable

TATIANA COOKS

adt75d@r.postjobfree.com 786-***-**** El Paso, TX

Call center experience

High-energy attitude

Cash register

Conflict Resolution

Technologically savvy

Experience

Progressive Causality Customer Management Representative 05/2022 to 10/2022

Kelly Connect Service Tier 1 Mac Advisor 11/2020 to 3/2022

Moorehouse Academy Miramar, FL

Daycare Teacher

08/2019 – 11/2020

Global response

CSR (Customer Service Rep)

03/2019 - 05/2019

Customer service skills

This will primary be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication).

Research and problem-solve to determine appropriate solutions for the

customer and follow-up as needed to resolve issues.

Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.

Go above and beyond to “Wow” our customers.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Supported Apple users by quickly investigating and resolving software

issues.

Addressed concerns quickly to avoid lasting issues.

Enhanced sensory abilities by giving children access to numerous textures and shapes.

Taught children foundational skills such as colors, shapes and letters.

Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

This will primary be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication).

Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.

Operate with understanding, active listening, patience, empathy and

kindness to customers and Team Members alike.

Go above and beyond to “Wow” our customers.

We aren't looking for order-takers or script-readers – we're searching for those who can engage with our customers and think critically to help

Pink Tallahassee, FL Retail Associate (Seasonal) 09/2018 - 01/2019

Walmart (Associate) 03/2018 - 012/2018

customers find the right products, set up their accounts, track down orders and sometimes get creative with solutions.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Restocked shelves, racks and bins with latest merchandise and changed

signage to promote special items.

Maintained current store, product and promotional knowledge to drive consistent sales.

Welcomed customers, offered to help locate items and suggested

merchandise without being intrusive or pushy.

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales Build connections with customers and brand by providing superior service and adapting brand stories to the retail setting Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

Education and Training

MIAMI NORTHWESTERN SENIOR HIGHSCHOOL MIAMI, FLORIDA

ONLINE GED SCHOOL

High School Diploma/GED

2022

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