SAMUEL AMOAH-DANQUAH

Springfield, MA · 978-***-****

Email: adt74q@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/samuel-amoah-danquah-407854222/

Support Technician / System Administrator

Customer-oriented and accurate Desktop Support Technician / System Admin adept at providing extraordinary client service and IT assistance, improving working and operating systems, repairing computer hardware, and managing office supplies.

Certified Technician that operates well in team environments in which technology expertise, extensive analytical skills, and strong problem-solving abilities are key to success.

EXPERIENCES

TarryTownExpocare/TechMate(Contract)

Support Technician (December 2022)

Build and configure hardware and update software

Repairing computers and ensuring that the servers are functioning properly

Running diagnostic programs and maintaining computer networks

Gathering data to assess the needs of the customer

Evaluation of network requirements

Telecommunications setup and repair

System Administration

Resolving incorrect settings

Remove viruses or spyware, be able to replace hardware or reinstall the entire operating system

Troubleshooting network connectivity issues

Installing printer drivers and firmware

Setting up projector in conference rooms

Family First Inc, Bronx New York (Contract)

Support Technician (June 2016 to October 2022)

Support Hardware and Software asset management, tracking and auditing for devices not connected to the network

Assist with an equipment replacement cycle

Manage and complete incidents and move, add, and change (MAC) requests and update the ticketing system accordingly

Create, delete, and maintain user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services

Ensure that Group IT Security standard processes are followed for services provided Maintain a neat and organized workspace

Maintained 300+ computers and various operating systems (Windows 10. Linux, IOS), and upgraded them when needed.

Electricity Company of Ghana (Onsite)

System Administrator (2010 to Jan 2016)

Installing, and configuring windows servers and Domain controllers

Installing and configuring Active Directory, DHCP, DNS, File Servers, and Load balancers

Creating and administering group policies

Manage and support VMware.

Install, configured, and maintained Windows and Linux virtual servers.

Troubleshoot computer-related problems and contact appropriate service representatives to resolve system problems.

Install hardware and software.

Perform backup and file recovery.

Provided assistance to users in accessing and using business systems.

Writing and implementing group policies for users and computers

Protecting Data by implementing DLP solutions

Manage IT infrastructure and any processes related to network systems

Troubleshooting printers, scanners, and other mobile devices

Performing system and network scans for threats and vulnerabilities with SIEM tools

EDUCATION

Current:

Western Governors University, BS Cybersecurity Information Assurance

June 2009:

Valley View University, BS Information Technology

October 2007:

NIIT College, Honor Diploma in Network Engineering

CERTIFICATIONS

CompTIA A+

CompTIA Network+

CompTIA Security+

CompTIA Pentest+

Microsoft MTA

ITIL 4 Foundation

Professional Scrum Master (PSM 1)

SKILLS

Huge experience in using remote-controlled software applications like Virtual Network Computing

Sound knowledge of IP networking, topology, and management

Ability to troubleshoot workstations effectively

Ability to work well under pressure

Troubleshooting DHCP, DNS, Network connectivity, Web Applications, and other Software

Installing and configuring Active Directory domain controllers

Implementing security policies, like GPO to users or computers

Monitoring Network with SIEM tools

Good mathematical and analytical skills

Proficient with Microsoft Windows, Unix, macOS, and Mobile Devices

Spice works ticketing software

Service now

Tenable Nessus

Burbsuite

Snort Intrusion detection and prevention

Contact this candidate