LAURA JANE COWSER

adt74m@r.postjobfree.com 513-***-**** Winnboro, TX 75494

Career Summary

Creative, energetic, innovative professional focused on maintaining high levels of accuracy as well as achieving customer service, accounting, and administrative goals. Proven ability to establish rapport with clients and exceed all expected goals.

Personable, friendly, and solution-oriented with experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and overall support. Dedicated to customer loyalty and satisfaction.

Knowledge of Excel, Word, QuickBooks, McLeod, SAP, and OMEGA.

Awarded Cincinnati Partner of the Month.

Skills

Customer service

Accounts Payable/Receivable

Collections

Organizational strengths

System implementation

Problem-solving abilities

Customer relations

Adaptive team player

Data evaluation

Clerical support

Credit card payment processing

Correspondence

Experience

Collections Specialist MindPath Health – Adrian, MI (Remote Work) 05/03/2021 – 11/18/2022

Set up and assisted with payment plans

Assisted with insurance claims

Accounts Receivable/CSR American Modern Insurance - Amelia, OH 08/2019 - 10/2019 (90-Day Contract)

Assisted customers regarding billing procedures, processed payments and provided conflict resolutions. Administrative Assistant/Accounts Receivable Clerk Cintas - Milford, OH 07/2017 - 05/2019

Supported Corporate Engineering Department, U.S., and Canada.

Submitted Environmental, Garment, and Engineering invoices.

Created Set up Expense Reports for Accountants.

Generated documents including official correspondence and reports.

Managed incoming and outgoing mail, filing, and meeting coordination. Accounts Receivable/Collections Clerk Express - Cincinnati, OH 04/2017 - 06/2017 (90-Day Contract)

Supported the Automotive Industry.

Submitted bank loan contracts and warranties.

Processed weekly invoicing, including posting and reconciling payments. Accounts Receivable/Collections Clerk Trak Group - Cincinnati, OH 02/2017 - 04/2017

Supported Manufacturing Industry

Created and Maintained invoices.

Interfaced with customers to bring accounts current. Accounts Receivable/Collections Clerk Accounttemps - Cincinnati, OH 08/2016 - 02/2017

Data Entry into system batching by source (Lockbox, ACH, CC/AMEX).

Handled Credit Card Processing.

Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Interfaced with customers to bring accounts current with suitable repayment plans.

Utilized Mail, E-Mail, and Fax to send invoices to customers. Accounts Payable/Accounts Receivable Clerk Burd Brothers, Inc. - Batavia, OH 12/2014 - 01/2016

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.

Resolved collections by examining customer payments, and payment history and coordinating contact with collections.

Posted payments in QuickBooks and McLeod.

Prepared invoices and monthly reconciliation.

Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems. Administrative/Marketing Assistant Ken Byers & Associates - Cincinnati, OH 12/2012 - 11/2014

Assisted client marketing strategies and product promotion campaigns.

Conducted research and client communications.

Created spreadsheets using MS Excel, MS Word, and a secure website.

Produced quarterly invoicing reports.

Tracked investment results and net worth statements.

Assisted in retirement RMDs, IRA distributions, and 529's.

Supported President and Staff correspondence and appointments. Education and Training

North Lake Community College Dallas, TX

Some College (No Degree): Liberal Arts And General Studies Mariemont High School Cincinnati, OH 05/1977

High School Diploma

References Available Upon Request

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