Customer Service Associate

Victor Hoang

**** ******** **, **** *****, TX ***48 817-***-**** ***********@*****.***

Objective

Driven and passionate associate who can quickly adapt to a changing working environment in a team or alone. Seeking an opportunity in order to improve retention by more than 20%, as well as facilitating sociable environments including providing support for others. Currently applying to obtain a position here where I can contribute my experience and interpersonal skills in customer service, as well as developing myself into a well-rounded employee at an established company like Tata Consultancy Services.

EDUCATION

Miami Dade College, Miami, FL Fall 2018

Associate of Arts in Science

GPA: 3.3

Florida International University, Miami, FL Spring 2021

Bachelor of Science

Major: Natural and Applied Sciences; Second Major: Interdisciplinary Studies

Minor: Biology

WORK EXPERIENCE

Amazon DFW-9

Associate – Irving, TX January 2022 to Present

Adapted and utilized new methods in order to process more efficiently

Achieved a high Customer Promise Time (CPT) at a rate of 3,500 units first quarter.

Awarded 1st place for invent here by implementing and utilizing an idea to make processing more efficient

Assisted other associates in processing returns as well as providing support for development.

Provided analytics as well as data-driven opinions in order to improve growth.

Executive Marketing Group January 2021 to August 2021

Prospect – Miami, FL

•Developed fundraising strategies (S.M.A.R.T goals) in coordination with other team members which helped the company increased sales by over 20%.

•Networked with upper management in the office and surpassed goals in fundraising and helped keep #1 position nationally.

•Used effective communication skills and adapted to people of different personalities by analyzing consumers in order to maximize profits by over 10%.

•Supervised new incoming members by teaching them skills I previously learned.

Murphy USA May 2015 to August 2015

Store’s Associate – Precinct Line, Texas

•Handled and oversaw transactions alone and assisted customers with any problems.

•Promoted company growth by developing good customer interaction, improving customer experience and improving work life.

•Maintained cleanliness and oversaw transactions in order to account for any errors and resolving discrepancies in the cash drawer at the end of each shift.

•Reviewed weekly sales and monitored price changes to improve overall company growth.

HONORS AND ACTIVITIES

•Flying Eagle Award (academics)

•Braman Scholar (FIU)

•Top Donor List (2000$) in a week.

•Certification for substitute.

•1st place in Invent Here @ Amazon

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