Shanika Williams

Las Vegas, NV *****

adt72o@r.postjobfree.com

+1-702-***-****

Authorized to work in the US for any employer

Work Experience

Call Center Representative

Leaf Home Safety Solutions - Las Vegas, NV

March 2022 to Present

Take inbound and outbound calls

Make appointments Md precise excellent customer service Veterinary Assistant

Sahara Pines Animal Hospital - Las Vegas, NV

March 2019 to Present

n/a

Call Center Representative

Skg/vri - Las Vegas, NV

February 2022 to March 2022

Outbound calling for research.

Car Hop

Sonic Drive In - Yulee, FL

April 2018 to April 2019

Veterinary CSR

Affiliated Veterinary Emergency

May 2015 to August 2017

Check in and out clients, Appointment Scheduling, Customer Service, Email, Mail, And Proper Writing COMMUNICATION

I'm 31yr old born and raised here in Las Vegas, Nevada. I have a 3yr old son. We moved back about 1yr ago from Jacksonville, FL. I am looking for a company where I can provide professionalism, positive attitude, confidence, team player, and show empathy to clients. LEADERSHIP

Was Assistant Lead Receptionist for 5 years in Florida back in 2008-2012 Also Assistant Lead Veterinary Technician 2012-2014 Education

High school diploma

Sierra Nevada Highschool

Skills

• ATTENTIVENESS

• CLEAR COMMUNICATION SKILLS

• LISTENING SKILLS

• PATIENCE

• PROBLEM SOLVING

• COMPLAINT RESOLUTION

• PROBLEM SOLVING

• ORGANIZATION

• MULTITASK

• MICROSOFT OFFICE

• DEPENDABILITY

• WORKS UNDER PRESSURE

• PRIORITIZE

• TIME MANAGEMENT

• Animal Care

• Animal Handling

• Animal Restraint

• Veterinary Assistant

• Medical Imaging

• Hospital Experience

• Veterinary Technician Experience

• Front Desk

• English

• Customer service

• Kennel Experience

• Pet Care

• Critical Care Experience

• Laboratory Experience

• Computer Skills

• Anatomy Knowledge

• Triage

• Pet Grooming

• Pet Sitting

• Vital Signs

• Medical Terminology

• CRM software

• Computer literacy

• Veterinary experience

• Basic math

• Phone etiquette

• Typing

• Venipuncture

• Phlebotomy

• Patient Care

• Laundry

• Clerical experience

• Dog Handling

• EMR Systems

• ICD-10

• Medical billing (Less than 1 year)

• Medical coding (Less than 1 year)

Assessments

Working with MS Word Documents (Intermediate) — Completed March 2019

Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.

Full results: Completed

Cashier Skills — Familiar

June 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Familiar

Electronic Health Records: Best Practices — Completed June 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Basic Computer Skills: PC — Highly Proficient

May 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to Detail — Completed

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Typing — Completed

June 2020

Transcribing text using a standard keyboard

Full results: Completed

Data Entry: Accuracy — Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

Receptionist — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Sales skills — Familiar

November 2020

Influencing and negotiating with customers

Full results: Familiar

Call center customer service — Proficient

January 2021

Applying customer service skills in a call center setting Full results: Proficient

Work style: Conscientiousness — Proficient

June 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Veterinary receptionist skills — Proficient

December 2019

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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