Executive Assistant Customer Service

JILL DRAKE

Kirkland, WA 425-***-**** ************@*****.*** linkedin.com/in/jill-drake-815101b PROJECT MANAGEMENT ADMINISTRATIVE SUPPORT CUSTOMER SERVICE PURCHASING Dynamic results-driven Professional with more than 20 years of experience in special projects, office management, high-level relational customer care, and buying. Analytical execution in researching and providing findings to aid in conflict resolution and solving complex problems. Works independently to achieve required expectations with high-level demands. Facilitates coordination, negotiation, and support while establishing compliance milestones are met to fulfill regulatory requirements. Predicts outcomes through forecasting and insight to make informed recommendations about upcoming trends. Strategically plans direction through documentation and assessment.

CORE COMPETENCIES

Data Collection & Analysis Negotiation Regulatory Compliance Merchandising Quality Assurance

Inventory Management Retail Price Strategies Pattern & Trend Identification Cost Control Product Knowledge Results-Oriented Conflict Resolution Closing Ability Communications Adaptability Active Listening Vendor Relationships Partnerships Customer Retention Risk Management Diversity Resource Management Contract Management QUALIFIED ACHIEVEMENTS

Customer Service & Communications: Experienced care specialist working with internal and external individuals to be the solution they need to be engaged and retained working with escalated customers and vendors, to internal staff up to senior level management. Strong skills in problem solving and being viewed as the “go to” person for being able to make it happen. Always ensured that each employee or customer felt like an individual through keeping their best interests in mind.

Analytical: From acquiring proper building permits with governmental agencies for the purpose of obtaining authorization, personally coordinated solving all leasing, zoning, and permit requirements in support of legal and advisory needs within SAC Wireless to begin constructing projects.

Project Management: Oversight and led several projects, seeing them from inception through finished product for the client, meeting all milestones or set check points, organizing up to 60 sites to coordinate them together, ensuring that all client needs were met, adhered to all deadlines, and being able to coordinate all personnel needed for each task. PROFESSIONAL EXPERIENCE

Crown Castle Seattle, WA May 2021-December 2022

Regulatory Compliance Specialist May 2021-December 2022 Performed the Regulatory Compliance Review on all Telecommunication Sites for Crown Castle which included the Main 3 Telecommunication Carriers that are collocated on the Cellular Towers. Ensured all sites were in full Compliance prior to Construction and before sites were turned-up for service.

● Developed and maintained relationships with FCC and FAA personnel, and other local, state, and federal offices as required to assure prompt processing of Crown applications.

● Operated electronic tracking methods to coordinate tower erection, modification, and antenna installation process via RNTP’s and SDM, and flow of documentation from and to agencies.

● Researched, analyzed, and responded to inquiries from internal and external customers for site regulatory information.

● Provided regulatory guidance on an ongoing basis and through field training or via teleconference.

● Developed proficiency in interpreting, communicating, and implementing FAA, FCC and NEPA guidelines: review documents for compliance with guidelines. • Develop and maintain relationships with regulatory personnel representing those carriers and clients with whom Crown has business dealings.

● Researched regulatory compliance inquiries as required, including review and analysis of acquisition due diligence and in response to alleged violations.

● assigned project ahead of schedule. Upon settled discussions, presented offers and pursued approval. Validated and updated

SAC Wireless/ A Nokia Company Renton, WA June 2019-November 2019 Site Development Specialist June 2018 – November 2019 Upgraded cellular sites in a wireless network with T-Mobile monitoring objective indicators and resulting in completing assigned project ahead of schedule. Upon settled discussions, presented offers and pursued approval. Validated and updated data for accuracy upon agreement of conditions. Acquired proper building permits with governmental agencies to obtain authorization to construct projects while obeying regulations.

● Took reasonable steps necessary to confirm leasing, zoning, and environmental compliance.

● Reviewed legal leasing documentation for submission to vendors and negotiation of terms.

● Solved leasing, zoning, and permit issues to support legal and advisory needs. MasTec Network Solutions (f.k.a. WesTower Communications) Bellevue, WA May 2012-June 2018

Regulatory Specialist June 2014 – June 2018

Facilitated cross-functional collaboration through obtaining documentation to determine compliance needs. Confirmed regulatory milestones were met.

● Reviewed and submitted reports making sure proper protocol was followed by various teams.

● Coordinated activities of the Regulatory Compliance program for AT&T. Project Coordinator (LTE) May 2012 – June 2014

Negotiated with vendors through clearly articulated company interests and recommended multiple solutions. Confirmed points of agreement and ensured that the best value for the company was met.

● Communicated extensively with all levels of Senior Management, Directors, Project Managers and Vendors.

ADDITIONAL EXPERIENCES

BlueView Technologies Sales Coordinator

W.W. Grainger District Sales Assistant

Sur La Table Executive Assistant

Home Depot Executive Assistant Merchandising Administrator Assistant Buyer Nissan Motor Corporation Procurement Specialist

EDUCATION

Bachelor of Science Degree (BS) Business Administration: Minor, Marketing California State University: Sacramento Sacramento, CA Associate of Arts Degree (AA) Business

Los Medanos College Pittsburg, CA

TECHNICAL PROFICIENCIES

Microsoft Office Suite Visio & Lotus Organizer Groupwise SAP Salesforce Reed Wesbase Quickbase Siterra FileNet Oracle NSite Element SLOT CLIQ Awards: Sur La Table- Received two CEO Golden Whisk Awards for Positive Attitude, Can-Do Work Ethic and

Overall Team Player

Contact this candidate