Service Representative Production Assistant

Nichole Cusano

*** * *********** ** ***********, TX 75116 972-***-**** *************@*******.***

Objective

Actively seeking a position to enhance my customer service relations and skills with potential for career growth.

Experience

Processor I Movement Mortgage

May 2021 – Current

•Order title, tax transcripts, and verifications of employment

•Request payoffs and credit supplements

•Request homeowners’ insurance and flood insurance with updated mortgagee and loan number

•Request CAIVRS, FHA Case Number and VA Case Assignment when required

•Request MI certification when needed

•Communicate with loan officers, loan officer’s assistant, and borrower to request all required documentation

•Review all documents thoroughly to make sure that they will clear the condition and to make sure no other documentation is need to support the loan

•Update application with current information as documents are received and submit all required conditions to Underwriting

Production Assistant Loan People

January 2021 – May 2021

•Label all loan documents and disclosures in file currently

•Verify address, borrower's name, social security number, date of birth, mortgagee clause and loan number are correct in the system and on all documents

•Order title, appraisal, tax transcripts, and verifications of employment

•Pull CAD and USPS to verify subject property address

•Complete 411 / google.com for current and previous employment

•Pull property profiles on the realest owned that is listed on the application

•Obtain condo documents when needed and submit to condo department for review

•Update application with current information as documents are received

Auto Claims Specialist State Farm

December 2016 – December 2018

Consistently deliver a remarkable customer experience through handling property claims

Investigates, evaluates, negotiates, and settle auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, email, correspondence or other electronic media

Work in partnership with and provide instruction to claim associates

Work with minimal supervision to recognize, investigate and resolve complex coverage, liability and damage issues

Arrangement of rental car, providing towing service, recognize potential fraud indicators

Conduct investigations, evaluations and negotiated settlements on meritorious claims

Surgery Coordinator Total Eye Care

September 2013 – December 2016

Prepare surgical documents, create surgery checklist, obtain medical clearance for patients, send all medications to the pharmacy prior to surgery date

Schedule/reschedule surgeries and make all post-op appointments

Complete all needed surgery testing and preoperative paperwork with patients

Manage paperwork, post ops, and benefits for about 30 surgery patients weekly, while coordinating with five facilities

Education

University of Texas at Arlington, Arlington, TX

Completed Bachelors in August 2013 with a 3.9 GPA with a focus on formal science, natural science, and social science

Dallas County Community College Mountain View Campus, Dallas, TX

Completed Associates Degree in Mathematics in May 2011

Skills

Excellent at working in a team setting and effectively being able to communicate with peers and customers

Highly organized with an understanding of the importance of punctuality

Strong conflict resolution skills

Excellent communication skills

Contact this candidate