Service Representative Administrative Assistant

Melissa Garcia

346-***-**** *************@*****.*** 501 Main St, Pasadena, Texas

Summary

Extended Experience as Administrative Assistant, operations, Receptionist, event Planner, Customer service . Being fluent in Spanish and English had helped me in performing my job and being able to help people that isn't fluent in English

I'm a licensed life and health agent, with experience working in a financial firm as Licensing Director and Operations cordinator.

Experience

Keystone Advisors Houston, TX

Administrative Assistant/ Health Agent 08/2021 - 03/2022 Started working as Receptionist and withing 2 months I was promoted to Administrative Assistant, my duties were to make sure the office was running with minimal supervision . I got licensed as life and health agent and performed all the customer service for harris health system, marketplace and Medicare for the clients in South Houston location . My main responsibility was to keep the office running smoothly without supervision. World Financial Group Houston, TX

Licensing Director /Operations cordinator /Life agent 03/2022 - Present Started as Licensing Director, my responsibilities are helping new agents with the overall licensing process which include ( training, test Appointments, License state Applications etc ) As Operations cordinator my responsibilities are, processing life insurance Applications, planning events for employees and clients, making sure administrative responsibilities we're meet every day . Law firm De la Garza Mexico, MO

Legal Assistant 01/2016 - 01/2017

Work as Legal Assistant while I was studying . This job was performed in Monterrey,Mexico. My duties include screening new clients and following up with cases, help English-speaking clients and translate for the lawyers.

Making sure the office was running smoothly and everything was taken care of . Youth Educational Services Channelview, TX

Customer Service Representative 03/2018 - 03/2019 Customer service representative, making sure to help clients in Spanish/ English. Walmart Pasadena tx

Customer Service Representative 03/2019 - 08/2020 Worked as Customer Service Representative making sure to solve clients concerns in the most efficient way . Skills

Microsoft office, Microsoft excel, Communication skills, Organizational skills, Computer skills, Spanish, Front desk, Customer service, Hospitality, Cash handling, Bilingual, Guest services, Supervising experience, Hotel experience, Cashiering, Microsoft outlook, Typing, Microsoft word, Sales, Negotiation, Windows, Financial services, Contracts Education

Universidad Autonoma de Nuevo Leon Mexico, MO

GED and laws first semester 08/2018

Languages

Spanish, English

Certificates

Life agent, Health agent

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