Customer relations
Resume:
SKILLS
*** years’ experience in customer service/support within various industries as well as 4 years supervisory experience
*Excellent working knowledge of Microsoft Office, including Microsoft Excel
*Excellent verbal and written communication skills with customers and management alike
*Excellent verbal communication skills with customers
*Solid multitasking capabilities, outgoing personality and quick-thinking fast learner
EXPERIENCE
Gerber Collision & Glass Avondale, AZ
Jr Estimator 10/21 - 12/22
●Check in vehicle/Check out vehicle with customer, Go over specific warranty
●Use diagnostics scanner for check in and check out of vehicle
●Take appropriate pictures and upload into file
●Label all photos appropriately and send up to the insurance
●Keep customers up to date on their vehicle status and parts
●Contact insurance with part issues and or status of vehicle for rental purposes
Gerber Collision and Glass Avondale, AZ
Customer Service Representative 07/20 - 10/21
●Handled 400+ calls per day, including setting up new customers, tracking customer accounts and setting up appointments
●Communicate and coordinate repair appointments, rental cars, and deductible payments
●Processed accounts receivable payments/microsoft excel sheet
●Processed insurance billing/payments
●Posting invoices to the proper accounts
●Maintained positive attitude and engagement with customers, resulting in 95% new customers and 100% satisfaction scores
Native Wings & Grill Goodyear, AZ
Waitress 09/19 - 03/20
●Serving as a dedicated and outgoing waitress four nights per week, in addition to assisting other team members
●Working with team members to provide and achieve high levels of customer satisfaction
●Remain polite and professional at all times, working to accommodate customer’s needs, dietary or otherwise
AutoGlassOnly (Gerber Collision & Glass) Elmhurst, IL
Supervisor/Biller 11/17 - 03/20
●Supervisor/Manager for team of 6 per shift in carrying out daily customer service operations
●Customer appointment arrangement and billing/reimbursements, including warranty administration
●Customer issue resolution as well as customer account tracking
EMPLOYMENT CONT…
Angelo’s Restaurant Elmhurst, IL
Waitress 10/17 - 01/19
●Served as a dedicated and outgoing waitress, handling both individual table sittings as well as large parties and bar needs
●Worked with team members to provide and achieve high levels of customer satisfaction
●Engaged with customers in a polite and professional manner at all times, working to accommodate customer’s needs
AutoGlassOnly (Gerber Collision & Glass) Elmhurst, IL
Customer Service Representative 05/16 - 11/17
●Handled 300+ calls per day, including signing up new customers, tracking customer accounts and setting up appointments
●Top selling customer service representative
●Processed customer billing and payments
●Maintained positive attitude and engagement with customers, resulting in 90% new customers and 100% satisfaction scores
Bill Kay Chevrolet Lisle, IL
Front Desk/Cashier 06/14 - 05/16
●Answered and directed 300+ calls daily, as well as handling walk-in customer inquiries
●Managed customer payments, handling daily cash balancing and deposits
●Customer issue resolution for service/parts departments
Castle Chevrolet Villa Park, IL
Cashier/Representative 04/12 - 06/14
●Answered and directed 350+ calls daily, as well as handling walk-in customer inquiries
●Managed customer payments, handling daily cash balancing and deposits
●Maintain new/used car business bookkeeping
Champps Sports Bar Schaumburg, IL
Hostess/Busser 05/11 - 04/13
●Greeted restaurant guests, escorting them to their table/offering additional services if seating delayed
●Organized reservations and accepted/recorded customer phone orders, handling orders to completion
●Assisted team members during peak hours with customer table/food services
EMPLOYMENT CONT…
Tumble Times Hoffman Estates, IL
Gymnastics Coach 05/11 - 04/13
●Instructed and coached children ages 3 to 6 years in various exercises
●Managed children’s use of gymnastic equipment to ensure safety
●Set up and removed/cleaned equipment daily
Spa Vargas Barrington, IL
Front Desk/Cashier 01/08 - 12/14
●Accepted and managed 300+ customer calls daily, providing appointment setting services and inquiry resolution
●Greeted and accompanied customers to various spa treatment rooms, ensuring their comfort and attending to needs
●Managed check out and payment process following service completion, while also handling cash and cash balancing/deposits
Child Care Illinois / Arizona
Nanny/Babysitting 01/05 - Present
●Care for children in multiple households as needed during school breaks, weekends and evening hours
●Engaged children in fun/creative activities and transported to/from home when needed
●Assisted with school homework or other activities as needed, while providing for basic meal and scheduling needs
EDUCATION
College of DuPage Glen Ellyn, IL
General Studies 2012 - 2015
Fremd High School Palatine, IL
Diploma 2011
REFERENCES
Gerber Collision & Glass
Jon Francis
AutoGlassOnly
Jason Thomas
Angelo’s
Bianca Battaglia
REFERENCES CONT…
Spa Vargas
Lori Vargas
Tumble Time
Amy Pasaye
Private Home Nanny
Dawn Ballin
Private Home Nanny
Maria O’Neill
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