Network Technician Technology Specialist

SHANNON HARRISON

Norfolk, VA 202-***-**** ************@*****.***

OBJECTIVE

Position as an Information Technology Specialist, Human Resource Manager or Sales Representative at a reputable company.

PROFESSIONAL SUMMARY

● Skilled Network Administrator with broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Network Security and Unix.

● Skilled Technician with experience configuring computers, servers and peripheral devices to work within established company and security parameters.

● Adept at managing permissions, filters and file sharing.

● Proficient Information Technology Specialist able to set up and maintain stations, train users and support process improvements to Windows Server 2018 systems and software. Well-versed in business practices and IT standards.

● Knowledgeable Information System Technician adept at technical troubleshooting and user training. Effective at analyzing issues, developing solutions and managing escalation for advanced problems. Seeking a fast-paced position with a progressive company.

● Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills.

● Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team.

● Recent college graduate with Network Administrator Knowledge, including back-up, security management, e-mail systems and applications support.

● Responsible Network technician with comprehensive experience scheduling conversions and cutover.

● Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents. SKILLS & ABILITIES

● System administration

● Configuration Management

● Training delivery

● Stakeholder updates

● Oral and written communication

● Online conferencing

● Workflow analysis

● Website optimization

● Expert in disaster recovery

● Email management software

● Team leadership

● Network upgrades

● Software projects

● Excellent problem-solving abilities

EXPERIENCE

Course Supervisor/Instructor, United States Navy

Information Warfare Training Command, Virginia Beach, VA 2016-Present

● Trained employees on Host Based Security System software, modified and repaired HBSS hardware and resolved technical issues improving network security and ensuring guidelines were followed. 1

● Led a team of 20 employees in curriculum development and Instructor based training, providing over 2,000 Instructor hours teaching over 120 students.

● Led internal product training for virtualization to train support team, end-users and new employees. Managing a team of 13 stakeholders in revising the course mission statement and authorizing 38 new training task, improving the quality of the course to meet fleet requirements.

● Provided 16 hours of remediation to 13 students, improving GPA by 10 percent with a 99 percent retention rate.

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– IT Department Supervisor, United States Navy

– USS Stout (DDG-55), Norfolk, VA2013-2016

● Implemented a successful training program leading to a 57 percent increase in advancement throughout organization.

● Supervised the completion of 250 trouble calls and ensured the proper upkeep of system accounts improving the validity of the system

● Teamed on hard push to resolve over 1,200 support tickets resulting from failed roll out of new version of windows 2010, clearing entire queue within 48 hours.

● Trained and supported end-user troubleshooting and desktop support on Windows, Linux and Unix systems increasing operational readiness and system security.

● Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

● Trained users on how to properly operated equipment and software programs limiting casualty caused by end-users.

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– System Administrator, United States Navy

– Office of Naval Intelligence, Suitland, MD 2010-2013

● Managed the Decision Agent and Joint Worldwide Intelligence Communications System (JWICS).

● Maintained 97 percent availability of critical intelligence dissemination systems and ensured the efficient receipt, processing, and distribution of more than five million messages per month to Fleet and National Commanders.

● Tracked and analyzed system performance and maintenance, avoiding more than $100,000 in repair costs.

● Led an inventory of over 200 Desktop VTC assets and maintained positive control of over a million dollars’ worth of equipment.

● Processed 50 system authorization account request, ensuring new employees were provided rapid access to IT systems.

EDUCATION

● University of Maryland-University College – College Park, MD – Associate of Arts: General Studies, 2018

● University of Maryland-University College-College Park, MD- Bachelor of Science: Cyber Security and Computer Networks, 2019

CERTIFICATIONS

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● A+ Certification

● Network + Certification,

● VMware Certification,

● CompTia Security + Certification

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