Center Associate Call
Resume:
Bellflower, CA. ****6
323-***-**** adt6x9@r.postjobfree.com
Guermena Fuller
CAREER OBJECTIVE
I am a result-oriented, organized, motivated individual seeking an Administrative Office position with a reputable institution in an effort to utilize my years of experience to fulfill the organization's strategic requirements. PROFESSIONAL EXPERIENCE
TORRANCE MEMORIAL MEDICAL CENTER, Torrance CA November 2015 – September 2020 Government-Medicare Billing/Coding
● Optimizes timely transmittal of accurate and clean claims to achieve daily set thresholds
● Protects payer filing deadlines by utilizing all available resources to resolve held claims
● Take on additional queues as back up to bill all carriers
● Responsible for working/editing daily download of assigned Governmental Program claims
● Communicates effectively with all departments responsible for Revenue Cycle delays and works with Billing Management to achieve resolution
TORRANCE MEMORIAL MEDICAL CENTER, Torrance CA September 2012 - November 2015 Billing & Collections-Insurance Collector
● Create and modify procedures, maintain up to date records and documents related to insurance.
● Ensure insurance policy requirements are being met.
● Manage payments related to claims.
● Liaise with insurance providers as required.
● Collect and analyze insurance claims data including reviewing and reports from the insurance provider and make recommendations to minimize losses, as needed.
● Provide assistance and advice to internal staff with respect to insurance policy coverage and questions.
● Support office manager in achieving the monthly insurance related goals of the department. LAMPS PLUS CORPORATION, Chatsworth CA January 2011 – May 2012 Call Center Associate
● Demonstrate outstanding service by focusing on resolving the needs of the customer.
● Ensure credit data on a customer's account is a true credit.
● Maximizes incoming calls with a scenario best suitable for the customer.
● Maintain an established, positive relationship with customers and sources. EDUCATION SKILLS
● UMA 2020 - 2022 Customer Service Skills Teamwork Skills
● Bryman College 1998 - 1999 Communication Skills Organizational Skills
● CSLAU 1994 - 1996 People Skills Interpersonal Skills Office Suites (MS, Google)
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