Qa Specialist Customer Service
Resume:
KHADIJA
SALEEM
MEDICAL QA SPECIALIST *
PROFILE
Foreign medical graduate MBBS
doctor from Pakistan . Im a fast
learner, multi tasker, creative, loyal
and resourceful . Intretsed in Health
care and Research .
CONTACT
PHONE:
WEBSITE:
Website goes here
EMAIL:
****.**********@*****.***
HOBBIES
Painting
Traveling
Shopping
Baking
EDUCATION
UNIVERSITY OF HEALTH AND SCIENCE, LAHORE
PAKISTAN
MBBS-Bachelor of Medicine, Bachelor of Surgery (2009-2015; GPA 4.2- First division)
LAHORE COLLEGE FOR WOMEN UNIVERSITY,
LAHORE PAKISTAN
F.Sc. (2007-2009)
WORK EXPERIENCE
QTC – A LEIDOS OWNED
MEDICAL QA SPECIALIST FEB 2022 – PRESENT
Performs a variety of activities to ensure accuracy and completeness of medical documentation and evaluation processes through the various training phases. Reviews and develops information for processes and diagnosis based on training and knowledge of medical processes and procedures performed. Tracks and controls non-conformance documents, reviews anomalies and contacts medical professionals for clarification with Quality Specialist. Reviews final documentation for accuracy and obtains finalization from medical professionals Circle K
SAN BERNARDINO, CA
MANAGER
OCT 2017 –JAN
Responsible for all day-to-day preparations and executions for sales, employees, customers, vendors, and corporate representatives.
Handle paperwork, cash reports, schedules, payroll, and change funds for the store.
Daily upkeep and weekly orders for merchandise and supplies. Ensuring stock is sufficient for sales.
Demonstrating knowledge of store products and services and used this knowledge to build/achieve sales goals.
Ensure that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer and maintained outstanding standards. Handled customer inquiries and complaints.
Maintain an awareness of all promotions and advertisements.
Understand and properly execute all systems and procedures to ensure quick and efficient transactions. Maintain orderly appearance of register area and provide customer service in a timely/efficient manner which included handling customer requests.
Achieve the company standard for sales productivity.
Maintain merchandise presentation standards of department and ensure merchandise is replenished on the selling floor.
Comprehend, maintain department standards, and follow special department operating procedures/guidelines.
Work with other team members to ensure that the workflow is efficient and effective, and that the workplace is clean and free of any safety hazards.
Responsible for store management, employee scheduling, and budget management.
Train, develop, and manage/supervise a total of 10 store employees. Develop a productive team environment, complete performance reviews, and process employee timecards.
Utilize marketing concepts that have increased sales of the store by 20% in a matter of 3 months.
Lead recruitment efforts and train a total of 2 new employees a month.
Successfully handling visual merchandising and work to promote company’s vision.
Services Hospital
LAHORE, PAKISTAN
PHYSICIAN DEC
2009 – DEC 2015
Maintained patient records and reviewed patients’ medical histories.
Assisted doctors with procedures.
Diagnosed patients and created treatment plans for patients.
Adhered to medical standards and procedures.
Provided excellent medical care to patients.
Assisted in Emergency Room cases.
Assisted in major and minor surgeries
Ordered, performed, and interpreted tests and analyzed records, reports, and examination information to diagnose patients’ condition.
Collaborated with medical team to establish and manage patient care.
Documented all medical evaluations, diagnoses, procedures, and outcomes.
INTERNSHIP
Services Hospital
LAHORE, PAKISTAN
INTERN
MAR 2015 – JUL 2016
INTERNAL MEDICINE: Ordered, performed, and interpreted tests and analyzed records, reports, and examination information to diagnose patients’ condition.
OPHTHALMOLOGY: Assisted in minor and major surgical procedures such as cataract removal surgery along with chlazion removal, NLD, dilation etc.
SURGERY: Prepared patients for surgical procedures. Monitored patients’ condition and progress and re-evaluated treatments as necessary.
GYNECOLOGY: Managed patients during pregnancy, labor & delivery as well as post-delivery. Assisted with performing a C- section and insertion of IUDS. Assisted in various surgeries like tubal ligation, fibroid removal etc.
SKILLS
Windows XP, Microsoft Office, MS Word, MS Access, MS Excel, Internet Explorer, Google, Outlook, Outlook Express, PowerPoint, Adobe Photoshop Collaboration Skills, Leaderships Skills, Best Medicine Practices, Evaluation and Diagnosis, Patient Care Plans, BLS certified, Finance and Management
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