Data Entry Customer Service

Location:

Posted:

December 21, 2022

Laura Scott

**-**** ******** ************ ********** Problem Solver Excellent Customer Service Skills Detail Oriented

Risk and Compliance Works Well Under Pressure Vendor Mangement Ability to Adapt

SKILLS & ABILITIES: Effective Communication Skills Office Supplies Data Entry Customer Service

Risk Assessment Compliance/Regulations Accuracy and Time Mangement Document Analysis

Experience:

Customer Service: -Friendly, courteous and professional communication both verbal and written

-Assisted customers in completing applications and answering any questions

-Verified all data and documents provided by the customer to ensure quality control and data integrity

-Problem solver with the ability to determine alternative products to meet customer needs

-Ability to research and find answers to assist customers with needs and ensure a smooth process

-Established and maintained excellent working relationships with different agencies

-Ability to prioritize urgent matters in order to meet deadlines

Case Management: -Review 3-5 new cases per day while maintaining current caseloads

-Maintained current cases while answering phone calls and emails from internal and external partners

-Accurate data entry for multiple different software and LOS

Credit Risk: -Analyze all documentation including credit report, income, assets, title and appraisal to evaluate risk

-Effectively communicated decisions either verbally or written to the customers in a timely manner

-Direct Endorsement Certified (DE Certified) for 7 years

EMPLOYMENT HISTORY:

Senior Underwriter CMG Financial San Ramon, CA 11/2019 - 6/2022

Senior Underwriter Finance of America Concord, CA 6/2014 - 11/2018

Underwriter/Auditor CMG Financial San Ramon, CA 9/2013 - 5/2014

Underwriter Sierra Pacific Mortgage Pleasant Hill CA 3/2011 - 10/2012