Service Representative Call Center

My responsibility is to demonstrate exceptional customer service as a skillset that will help build a team also establishing positive interactions in the workplace in areas of communication between staff and consumers, sales and problem solving.

Education

John Tyler High School Tyler, TX Graduate 2013

Wiley College Marshall, TX Bachelor of Arts Mass Communication 2017

Honors: Student Government Association (SGA)

Skills

Ability to work in face paced environments under pressure with an easy adaption to change. Able to pay attention to detail & people oriented. Enjoy problem solving, analytical thinking, Strong organizational skills. Website Builder, Blogs, Videos, PC, Printer, Fax, Excel, Power Point, Property Ware, Zen Desk, PMP Management. Always eager & willing to learn new tasks.

Leadership

Student Government Association (SGA), Junior & Senior Debutante Delta Sigma Theta Sorority Inc. National Junior Honor Society (NJHS), National Honor Society (NHS), Head Coach D/FW Elite Volleyball,

John Tyler H.S. Varsity Volleyball Team, Wiley College Volleyball Team, SGA Sph., Jr., Sr.

Leading and Assisting Volunteer projects:

Adopt A Hwy City of Marshall, East Texas Food Bank, Carter Temple C.M.E Church Choir, Usher, Mission Society, Sunday School Secretary, Praise Team, TCU Journalism Summer Camp. Texas College Summer Assistant to Athletic Director

Experience

Resident Relations Manager Pathlight property management - December 2019- December 2021

1. Responsible for all communications, by mail, email, portal, and by phone 2. Managing a portfolio of 1700+ residents, payment plans, and promise to pay, evictions proceedings 3. Conducting changes to ledgers, such as late fees, rent charges, payments, and assisting resident with updates to profiles

LEASING ADMINTRATIVE ASSISTANT SWEARINGEN RELATY - JANUARY 2019- December 2019

1.Responsible for all mail internal and external 2. Following up with clients as well as quality control to lease status 3. Conducting changes to portfolios and maintain customer service via email and phone

patient assistance service ALLIANCE RX MARCH 2018-DECEMEBER 2018

·1. Responsible for scheduling deliveries for specialty medication orders 2. Sales to service

3.Handling products and producing client retention

collections capital one January 2017- MARCH 2018

·1. Inbound/ Outbound Call center 2.Handling calls from new and existing customers regarding a variety of requests

3. Assessed accounts and simplified general accounting principles

CUSTOMER SERVICE REPRESENTATIVE SUDDENLINK MARCH 2016-DECEMBER 2017

·1. Inbound/ Outbound Call center 2. Assist with billing questions and statements

3. Scheduling repairs to services and monitor account activity

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