Data Entry Service Representative

EQ

EMILY QUINN

*****.*******@*******.*** 816-***-**** Lenexa, KS 66215

Resourceful Office Manager With More Than 2 Years of Experience Optimizing Office Procedures and Overseeing Operations. Skilled in Schedule Management, Data Entry and Business Correspondence Coordination. Disciplined and Systematic Professional Thrives in High-Pressure, Team-Based Atmospheres. Budgetary Planning

CRM and Office Management Software

Team Building

Recruitment and Hiring

Collecting Information

Filing and Data Archiving

Data Transcription

Jenkins Dentistry for Kids Shawnee, KS

Office Manager

05/2020 - Current

Reviewed completed work to verify consistency, quality and conformance. Recruited and trained new employees to meet job requirements. Proposed or approved modifications to project plans. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Reviewed files and records to obtain information and respond to requests. Managed office inventory and placed new supply orders. Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Monitored payments due from clients and promptly contacted clients with past due payments.

Used judgment and initiative in handling confidential matters and requests.

Collected and organized information for entry, prioritizing entries to increase efficiency.

Exceeded quality goals to support team productivity. Maintained database by entering new and updated customer and account Summary

Skills

Experience

information.

Created reports and audited charts to maintain concise records. HyVee Foods Saint Joseph, MO

Customer Service Representative

10/2013 - 03/2020

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Developed strong customer relationships to encourage repeat business. Improved customer service wait times to mitigate complaints. Asked probing questions to determine service needs and accurately input information into electronic systems.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Missouri Western State University Saint Joseph, MO Some College (No Degree) in Biology

Education and Training

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