Customer Service Store Manager

C: 347-***-****

Email: **************@*****.***

I am a professional, self-starting, and courteous team player with over 20 years of experience in the hospitality industry.

Professional Experience

Empire State Electric Maintenance & Data Co. – NYC, NY - September 2021 – Present

First Year Electrician Apprentice

Fields maintenance requests from company employees

Install and repair building electric systems

Take every opportunity to learn about system design, installation, and code requirements

Learn about fans, lighting fixtures, and other electrical items attached to system and install properly

Arrange wiring, fixtures and conduit boxes in preparation for installations

Crawl into tight spaces, onto ladders to complete projects

Troubleshoot electrical faults and fixture problems

Obtain precision measurements such as volt and ohm readings

Interpret blueprints, schematics, diagrams

Installs Fire Alarms, FSD Dampers, GFCI Outlets

W New York Times Square – NYC, NY - December 2001 – Present

In Room Dining Waiter

Courteous food service focused on customer satisfaction

Excel in listening and understanding client issues

Make decisions to resolve and alleviate client’s concerns

Proficient in communicating with a variety of clients from corporate to leisure

Communicate and assist staff in organizing and setting dining for individuals and parties according to a time schedule that can at times be fluid

Manage issues with in room food delivery so that clients receive correct orders in a timely fashion

Foresee issues with wrong food orders due to my experience with food preparation times

Wyhndam Midtown 45 NYC, NY - March 2004 - March 2014

In room Dining Order Taker

Processing dining orders for our customers

Ensuring proper food temperatures

Verifying beverage orders

Closing out daily receipts

Foodtown Supermarket NYC, NY - June 1988 - August 2001

Store Manager

Opened and Closed the Supermarket

Managed a 50+ Crew

Customer Service

Handled all aspects of daily receipts and deposits

KeyFood Supermarket NYC, NY - January 1985 - June 1988

Assistant Store Manager

Opened and Closed the Supermarket

In charge of the Front End

Educational Achievement and Recognition

Park West High School: 1980 - 1984

Certified Banquet Waiter

Union representative for NY Hotel Trades Council Hotel

Summary of Skills

Bilingual in Spanish and English, oral and written

Excellent customer service skills

Ability to multi-task and resolve issues in a customer driven environment

REFERENCES FURNISHED UPON REQUEST

Richard Espinosa

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