Data Entry Call Center

Resume

Cheney R. Aycock 706-***-**** *******@***.***

Seeking position in customer service, data entry, or proofreading

Extensive experience as typist

Excellent medical terminology, grammar, spelling, and punctuation abilities.

Detail oriented.

Good verbal and telephone etiquette

CRT (Cathode Ray Tube) operator at largest Call Center for Western Union from 1975-1980.

We typed and transcribed messages from about 24 states and transmitted them nationally and internationally.

We received messages from insurance adjusters, newspaper reporters and the general public.

We also received and transmitted fax messages internationally.

I was Lead Procedure Scheduler in a new Central Scheduling Department of 250-bed Acute Care Hospital 2001-2012

I learned how to book all surgical and radiological procedures, input them in the computer and trained all future nurses and technicians hired.

I entered directions for all procedures into what was known as the Dictionary and included hints to assure the schedulers that they had chosen the correct procedure.

We took inbound phone calls from physicians, their office personnel, patient care floors, other hospital departments and the general public.

We booked mammograms and notified patients if they had abnormal results and needed further examination.

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