Qa Analyst Engineer

Calvin Ryu

Insurance Claims Adjuster Software QA Engineer

*******@*****.*** 310-***-**** Lewisville, TX 75056 US Citizen

SUMMARY

Self-motivated, analytical, and results-driven Licensed Insurance Claims Adjusting professional specializing in all-lines insurance claims and coverages. Plus, a strong background in QA Software Test Engineering with 3 years of experience and possessing the ability to work effectively with a wide range of people and professionals from various backgrounds, using superb customer service and communication skills. In addition, years of hands-on problem-solving skills and well-developed management and teamwork abilities.

TECHNICAL SKILLS

-Hands-on experience working on Windows OS, Mac OS, iOS, Android platforms

-Experienced in QA test management using Jira, Clubhouse (Shortcut), TestRail

-Basics in Python and Selenium for QA Automation Tests

-Expert in web testing using Chrome Dev Tools and basics in validating RESTful API services with Postman

-Experienced in functional, GUI, load, acceptance, performance testing

-Excellent understanding of Software Development Life Cycle (SDLC) and Agile-SCRUM Testing Methodology

-Others: Xactimate Desktop X1 – Level 2 Certification, experienced in negotiations with public adjusters, contractors, and attorneys, business management, professional sales and team lead, etc.

WORK EXPERIENCE

Company: Pacesetter Claims Service (IA for Hurricane IAN) 09/2022-12/2022

CAT Claims Desk Adjuster (assigned to Citizens’ Insurance)

Responsibilities:

-Conducts thorough investigations, as outlined in the claim handling guidelines and best practices

-Denies, settles, or authorizes payments to property claims based on coverage qualifications, field reports, and verifiable damage

-Interviews, telephones, or corresponds with insureds, claimants, vendors, carriers, witnesses, public adjusters, attorneys, etc. to gather critical information to support the claims, including proofs of loss

-Takes recorded statements as needed plus sets proper reserves

-Reviews and evaluates property claims for coverage and further claim handling procedures to conclude within required statutory time frame

-Interpret policy language and evaluate coverage issues of multiple different policies and endorsements

-Other Duties as assigned and deemed required …

Company: GoNoodle, Nashville, TN 05/2021-09/2022

Software QA Analyst, Mid-Level Remote

Responsibilities:

- Day to day remote interaction with the QA and Product team to test web and video applications

-Ability to test user interface and help ensure an awesome user experience - button placement, data entry, final content

-Ownership of updating legacy test cases in Doc, import to TestRail, update using Gherkin Cucumber

-Participate in daily, weekly, and monthly AGILE sprint or QA meetings

-Pair with development team members (both in states and offshore)

Company: TripActions [Global HQ], Palo Alto, CA 02/2021-05/2021

Software QA Engineer, Mid-Level Remote

Responsibilities:

-Short term project, needing mid-level Software QA expertise

-Main QA Manual Test Engineer for the team - ownership of updating all legacy test cases in Doc

-Solely responsible for revamping all legacy and current test cases

-Join all phases of the product life cycle: test case creation, features, understanding the product requirements, regression, integration, end-to-end test executions and reporting

-Work independently and collaboratively on translating user stories and requirements into detailed test cases and creating test plans

-Working closely with offshore teams (Amsterdam, Israel, India)

Company: Sigma Software, Bellevue, WA 03/2020-02/2021

Software QA Engineer, Hybrid

Responsibilities:

-Creating test cases and running tests for new features in TestRail

-Testing the product and reporting findings in Jira

-Analyzing performance and security of the web app using Chrome Dev Tools

-Installing builds of the mobile app using Xcode and ADB commands

-Executing basic manual API tests using Postman

-Working closely with development and product management

-Performing functional, GUI, usability, integration testing to monitor the stability of the application

-Performing smoke and regression testing to inspect critical functionality and system reliability

Company: NFC Amenity Management [Kinects Tower, Seattle, WA] 12/2018-03/2020

High-End Concierge & Sales Team Director

Responsibilities:

-Director of Concierge Services & Professional Sales Team Captain

-Managed the Concierge & Sales Team, including all training and scheduling

-Provided exceptional and professional customer service by exceeding client’s expectations and needs

-Ensure the “5 Diamond Experience” by maintaining the standards set in the NFC Mission Statement

-Be the bridge between property management, leasing office, residents, and concierge

EDUCATIONAL QUALIFICATIONS

BA in Business Economics & U.S. Army ROTC (some college, not finished)

Seattle University / Seattle, WA

ACCREDITED CERTIFICATIONS

MCP – Microsoft Dynamics CRM Certified Business Consultant [Certificate ID: 11585875]

Agile-SCRUM Certified, International Scrum Institute [Certificate ID: 114***********]

Project Requirements - Business Analyst Certified [Certificate ID: 125***********]

Product Owner/Manager Certified [Certificate ID: 947***********]

Grace Hills Certificate – Professional Multifamily Marketing Consultant & Sales Leadership Certificate

Texas All Lines Adjuster License [License No: 2881190] - Active

Florida Non-Res Adjuster License [License No: W905055] - Active

South Carolina Non-Res Adjuster License [License No: 7724119] - Active

Xactware – Xactimate Certification Level 2 [Certification ID: 1532547]

Thank you for your consideration,

Calvin Ryu

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