Service Representative Customer

Phillip Lopez

Phoenix, AZ *****

*****************@*****.***

480-***-****

Detail oriented, driven,

personable and hard working

Authorized to work in the US for any employer

Work Experience

Fraud Operations Specialist

MUFG Bank - Tempe, AZ

February 2020 to Present

• Assist customers with inquiries into claims.

• Provide provisional credit to customers

• Send letters advising of claim status

• Assist branch with inquiries into claims

• AML

• Kyc

Participant Service Representative

CVS Health - Phoenix, AZ

September 2019 to February 2020

• Review and ship prescriptions

• Place orders for patients

• Obtain insurance info and update patient profiles Banker

State Farm Bank - Randstad Tempe AZ - Tempe, AZ

November 2018 to August 2019

• Assist with withdrawals from customer accounts

• Process ach and checks from customer accounts

• Assist with initial fraud claims and disputes

• Loan on boarding

• Loan payments

Pharmacy Technician

CVS Specialty - Pharmacy Chandler AZ - Chandler, AZ August 2016 to October 2017

• Help patients obtain copay assistance

• Schedule initial delivery of medication and recurring orders Pharmacy Technician

Walgreens Pharmacy - Scottsdale, AZ

January 2016 to November 2016

• Fill prescriptions

• Verify and add insurance to patients profiles

• Receive and verify prescriptions via phone and fax queue. Online Specialist II

Target.com - Tempe, AZ

February 2016 to July 2016

Online Specialist II

Target.com- Tempe AZ

• Assist customers with processing online and phone orders

• Assist customer with locating lost or stolen orders

• Issue refunds and or replacement for damaged or lost orders Specialist

MassMutual Financial Group

November 2014 to October 2015

• Provide customer service to existing clients in regards to their life insurance policy

• Process dividend changes on life insurance policies; cash value loans dividend withdrawals and policy surrenders

• Process waiver of premiums and death claims

Reclamations Representative

Wells Fargo Bank - Randstad

January 2014 to September 2014

• Answered calls from customers with regards to reclamations

• Processed reclamations for funds and sent out letters to clients about reclamations

• Worked in mail room for reclamations

Charles Schawb - Cashier

Adecco USA

January 2013 to November 2013

• Process domestic wire transfers

• Process checks into bank and brokerage accounts

• Assist customers with account inquiries

Teller

Wells Fargo Bank

March 2011 to May 2012

• Process customer account transactions

• Balance and reconcile cash box

• Met monthly and quarterly sales goals

• Loan on boarding

• Loan payments

Education

Associate in Psychology

Estrella mountain Community College - Avondale, AZ August 2005 to May 2007

Skills

• Communications (10+ years)

• Management (5 years)

• Transferable Skills (10+ years)

• Active listening (10+ years)

• Time Management (10+ years)

• Computer Skills (10+ years)

• Customer Service (10+ years)

• Interpersonal Skills (10+ years)

• Leadership Training (10+ years)

• Problem Solving Skills (10+ years)

• ACH

• Accounting

• Banking

• Bank Reconciliation

Contact this candidate