Shanna Long

631-***-****

adt6uw@r.postjobfree.com

Summary of Qualifications

Highly organized, motivated, and personable server with 20 years' experience in providing exceptional guest first service in both fine dining and casual dining settings. Results driven with a vast knowledge of both food and beverage. Consistently exhibit exceptional leadership qualities, team-oriented skills, problem resolutions, and a positive attitude.

Experience

Cowfish, Hampton Bays, NY 12/19-11/22

Bartender/Server

Engage daily in a high-volume environment providing excellent customer service while also possessing great judgment and a strong sense of integrity, with a positive attitude and strong team work ethic

Selected to work private catering events

Help guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit through thorough menu knowledge and hospitality

Keep the bar stocked and clean while always providing friendly and attentive service

Adhere to company standards for serving alcoholic beverages

Complete opening and closing duties to prepare the restaurant for service, both behind the bar and on the floor

Ability to work well under pressure with the ability to self-manage timelines and deadlines

Excellent multi-tasking skills with strong attention to detail and follow-through

Red Rabbit Restaurant, Saint Paul, MN 9/18-5/19

Server/Trainer

Opened a new, high volume Italian concept for the company in September 2018; achieving approximately $100 thousand in opening week sales

Received multiple online reviews for exceptional service and product knowledge

Elected to work multiple large and private parties including an exclusive event for the president of US Foods

Appointed "Team Lead" within the first week of employment and was responsible for the training of new employees in the areas of menu knowledge, POS usage, sequence of service, and proper safety and sanitation practices

Utilized food and beverage knowledge to continuously upsell guests thus rising check averages and increasing restaurant sales

Louis Ristorante & Bar, Saint Paul, MN 3/17-4/18

Server

Provided consistent, quality customer service to all guests

Facilitated the orientation and training processes of many new employees in adherence to the standards set forth by management

Delegated to lead private parties and events hosting up to 200 guests

Displayed leadership skills daily through the training and development of the "Patio Service Team" providing a memorable dining experience to over 400 guest per shift

Acquired bartending experience enhancing my knowledge of responsible alcohol service

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