Service Representative Customer
Resume:
Columbus, Ohio
******.****@*****.***
Chania Byrd
Skills
• Customer service
• Communication
• Team work
• Leadership
• Management
• Computer skills
• Problem solving skills
• Negotiating skills
• Quick learner
• Provide exceptional guest service
• Perform first aid
• Respond to emergencies
• Guard activities
Johnson's Real Ice cream- Assistant Manager
May 2014 - August 2017
● Supervising
● Creating schedules
● Recording stock control
● Responding to customer queries and complaints
● Training staff
● Developing growth strategies
Tim Hortons - Crew Member
January 2016- June 2016
● Cashier
● Take-orders
I ● Prepare-food
● Clean
Pet Palace - Pet Care Specialist
July 2017- October 2017
● Provide meals, fresh water and bedding
● Monitor and record pet activities and
behavior
● Clean pet villas, suites and outdoor runs
● Bath and brush Dogs
● Laundry
● Interacting with clients checking in and picking up
JCPenney Call Center — Customer service representative
October 2017- August 2019
Provide customer service via telephone
● Respond to customer inquiries such as
System support
Sales orders
Providing status of availability Shipping information
Method of Payment
Submitting adjustments
● Developing growth strategies
KinderCare Education-Daycare Teacher
August 2019-March 2020
• Monitor and ensure safety of the children
• Monitor indoor and outdoor interactions
• Provide updates to parents about progression, needs and behaviors
• Change the diapers of infants and toddlers
• Design crafts projects and follow a monthly curriculum for children to complete.
• Provide snacks and meals for children
• Makes sure daycare center is clean and organized
• Address and resolve disputes among children
Extended stay America hotel – Customer service representative
October 2019- present
• Answering calls via telephone
• Face to Face interaction with customers
• Responding to customer inquiries such as
Checking guest into their reservation
• Making new reservations
Providing status of availability
Technical support
Method of Payment
Submitting adjustments
Chase Ultimate Travel Rewards- Customer Service Representative
August 2021-present
• Answering calls via telephone
• Gathering information To Specify the Customers needs and concerns
• Creating Flight Car Hotel and cruise Reservations
• Consulting and transferring with other departments
• Providing Status Of Availability
• Submitting adjustments such as exchanges, Cancellations
EDUCATION
EastMoor Academy, Columbus, OH
● 2 years of Word
● 2 years of Powerpoint -High school diploma, May 2017
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